The SHOW comes alive at MGM Resorts International

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

THE JOB: 

The primary responsibility of the VIP Services Courier is to elevate the guest experience by providing outstanding customer service and handling various errands for the VIP/Villa departments. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.

THE STARTING PAY RATE:  $17.04 / Per Hour

THE DAY-TO-DAY:

Run errands for VIP and Villa guests, including picking up show tickets from other properties and performing personal shopping

Manage all guest requests and complaints, resolve issues promptly, and follow up to ensure satisfaction

Provide refined luxury service proactively to ensure guest satisfaction

Be knowledgeable about all hotel services, features, and local attractions to accurately respond to guest inquiries

Recommend activities and make reservations for guest entertainment, dining, and other services

Handle calls on a multi-line phone system, offering assistance as needed

Coordinate with housekeeping to ensure that rooms are cleaned and prepared for daily arrivals

Assist penthouse guests with curbside check-in and escort them to VIP elevators

Assist VIP casino and hotel guests with hotel registration, check-out, and concierge requests

Contact hosts to review and finalize guest bills at check-out

Restock amenities in the VIP Lounge

THE IDEAL CANDIDATE:

Must be 21 years of age or older

Must currently have or be able to obtain both a Food Handlers card and Alcohol Awareness card

Ability to operate various types of vehicles including both manual and automatic transmissions

Proficiency in computer software such as Outlook, MS Word, Excel, and PowerPoint, as well as office equipment including telephones, copiers, and fax machines

Must be able to work various shifts, including weekends and all holidays

One (1) year of previous guest services experience in a similar resort setting

One (1) year previous experience in VIP Services, Front Desk, or Concierge

Six (6) months of previous multi-line phone handling

Proficiency in fundamental mathematical skills such as addition, subtraction, multiplication, division, and money handling

Ability to multi-task and work in a fast-paced environment with exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

Capable of standing and walking for a majority of the shift

Able to effectively communicate in English, in both written and verbal forms

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally.

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Free meals in our employee dining room.

Free parking on and off-shift.

Health & Income Protection benefits (for eligible employees).

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!