The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:  

As a VIP Lounge Representative at Mandalay Bay, you are an essential part of guest experience. Your approachable, and personable demeanor, coupled with your dedication to provide delightful check-in experiences for guests will set the stage for the memories that they can carry with them well past their stay with us. By delivering top-notch guest experiences, you play a crucial role in elevating the overall guest experience.  

THE STARTING RATE: $20

THE SCHEDULE: On Call 

THE DAY-TO-DAY:  

Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered

Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest

Resolve guest bills with casino hosts for any additional food, beverages or show tickets

Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

Open the VIP lounge daily by following department standards including but not limited to: running Opera reports for guest arrival and departure information, and assigning rooms for VIP arrivals

Close the VIP lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge

THE IDEAL CANDIDATE:  

Has a high school diploma, GED or equivalent education experience

Is a minimum of 21 years of age

Has strong communication skills and can multitask efficiently, providing information, answering inquiries, and addressing concerns in a professional manner in a resort setting  

Proficient in using reservation and property management systems, as well as other relevant technology

Has a flexible schedule

THE PERKS & BENEFITS:  

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off-shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11981

Are you ready to JOIN THE SHOW? Apply today!