At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Job Description Summary
Reporting to the Manager Claims Auto Field, the Virtual Claim Specialist Damage Estimator (VCH) ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner. You will create damage repair estimates virtually through photos and/or video and negotiate supplements with repair facilities.

Accountabilities:

Reviewing damage photos & claim file loss details to validate damages are loss relatedCreate a loss damage estimate that accurately represents known damagesExplain the repair estimate to the client and negotiate a settlementExplain the rental processEnsure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfactionProvide on the job training and feedback for team members as requested by managerRecommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvementSupport effective partnerships with agents and brokersEnsure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risksAttend industry seminars relative to automotive repairProvide ongoing technical advice and guidance to Claim Assistants and Claim AdvisorsMake claim decisions that fall within the scope of the Claims Best Practice and within personal authority level

Qualifications:

Minimum University degree/College diploma or equivalent work experienceTechnical Diploma or equivalent training in auto body repairExperience in estimating vehicles using ADP or Mitchell systemsMinimum 1-3 years auto damage estimating experienceMust be I-CAR Platinum or currently working on attaining this designationEnrolled in, or completion of, CIP designationStrong customer service skillsExcellent organizational skillsExcellent negotiating skillsExcellent written and verbal communication skillsKnowledge of Assistplus, the auto policy and auto repair proceduresProficient keyboard skills and computer literacy

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Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.®