Responding to chats, inbound calls and outbound calls to patients, providers, and Healthcare Insurance companies regarding inquiries, appointments, and data verification. Responding to Emails and Managing Voicemail and providing administrative support that includes data entry, record management, and time-keeping. Obtaining medical history by navigating through different Electronic Medical Records Systems. Entering Patient Information using EHR Maintaining database records Collecting payment for cashpay/ copay/ deductibles. Strictly adhering and complying with the HIPAA policy