Position Purpose:

The Virtual Sales Supervisor will lead a team of virtual sales associates who are focused on selling, managing, and growing relationships with The Home Depot's professional customers. The supervisor will be responsible for onboarding, training, coaching to sales quotas, managing schedules, and day-to-day sales team operations. They will also provide guidance, mentorship, and help build their team to support Home Depot’s Pro Growth strategy. Candidates will be located in a designated market and must be able to work remotely (technology) and led teams in a virtual setting.

Key Responsibilities:

30% - Customer Focus - Drives excellent customer service through daily associate engagement, coaching associates on customer service behaviors and effective and timely communication; Provides solutions and guidance to direct reports for resolution; serves as point of escalation for transactions and takes partnership to ensure timely follow up and customer satisfaction; Monitors associates customer interactions and provides in the moment coaching and guidance on behaviors. 40% - Leadership - Supports the building and development of an effective and high-performing team through training, coaching, and development of associates; Provides hands on coaching in order to improve and maintain team performance and is responsible for performance management process (evaluations, mentoring, corrective action) for direct reports; Leads and directs in a manner that fosters celebrating, inspiring, and driving engagement. 30% - Operations - Coaches associates on team metrics and reporting. Troubleshoots operational problems; partners with Manager to identify operational improvements; Directly organizes and supervises day-to day-team operations and activities to achieve key performance goals including portfolio metrics, maximizing sales and gross profit, monitoring team productivity and service levels for quality.
 

Direct Manager/Direct Reports:

This Position typically reports to the ManagerThis Position has 12 Direct Reports

Travel Requirements:

Typically requires overnight travel 5% to 20% of the time.
 

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be 18 years of age or olderMust be legally permitted to work in the United States
 

Preferred Qualifications:

Working knowledge of Microsoft Office SuiteWorking knowledge of presentation software (e.g., Microsoft PowerPoint)Demonstrated ability to collaborate and work effectively with cross-functional teamsAbility to draw accurate conclusions from financial documentationDemonstrated project management skillsAbility to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customersExcellent written and verbal communication skillsDegree or certification in related fieldExperience with sales techniques such as consultative sellingProficiency in MS Excel and Salesforce, or similar CRMProven ability to meet or exceed sales goalsProven ability to motivate and manage staff
 

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
 

Preferred Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
 

Minimum Years of Work Experience:

3
 

Preferred Years of Work Experience:

4

Minimum Leadership Experience:

1
 

Preferred Leadership Experience:

2

Certifications:

None
 

Competencies:

Action OrientedCollaboratesDrives EngagementCommunicates EffectivelyCustomer FocusDrives ResultsManages Conflict