Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

This Opportunity:The Virtual Scheduling Coordinator is a remote position that will be responsible for the real time check-out of virtual patients to ensure treatment recommendations are met. This includes scheduling needed appointments, collecting co-pays and any relevant tasks.

What You'll Do:

Completes virtual check-outs in real time to schedule appointments, collect co-pays and other applicable tasks  

Manages scheduling requests in a timely manner to ensure individual stays connected in the virtual platform

Works closely with clinical and administrative staff to prioritize patients who have extenuating circumstances or special needs

Assures fidelity of service provision to triage and hospital discharge status

Attend and actively participate in meetings and trainings as required

Demonstrate knowledge of emergency procedures and assist in crisis situations

Demonstrate knowledge of and comply with all agency policies and procedures

Complete all other relevant responsibilities assigned by the supervisor

Driving may be required for trainings and/or meetings

Education We're Looking For:High School Diploma (Required)

Certifications We're Looking For:

Experience We're Looking For:Experience with electronic health record operation, Medical Office Setting Experience

Schedule:Monday-Friday (8:00am-5:00pm)

Target Weekly Hours:40

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. 

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.