Job Description

As the Visual Keyholder, you'll play a pivotal role in curating an excellent customer journey within the store. In this role, you'll have the exciting opportunity to elevate the collection in a way that's both inspiring and commercially savvy, aimed at maximizing both indirect and direct customer service while driving sales performance to new heights. 

 

Key Responsibilities: 

Offering customers a high level of service through styling advice, product knowledge and store experience  Analysing selling information and taking responsibility for the visual direction of the store   Installing window displays  Creating inspiring outfits and styling mannequins   Merchandising stock on the shop floor as per company directives  Supporting the sales staff with store operations   Setting the visual merchandising standard for the store and training the team Being a brand ambassador and providing the best experience for our customers 

 

Qualifications

For the role of Visual Merchandiser, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness. 

 

What You Need to Succeed:  

Knowledge  

An understanding of the latest trends, fashion and silhouettes  Experience working with visual-merchandising guidelines, including window display and mannequin styling. Experience taking informed VM actions based on commercial KPIs and sales data. 

Motivation 

You have a strong interest in fashion, VM strategy and trends You should be motivated by elevating customer experience in-store through visual outputs and direct customer service You are open to learning new things and developing professionally and personally 

Behavior 

You listen to and show interest in all colleagues' ideas and opinions  You support others to grow by giving constructive feedback and sharing product knowledge  You express your own opinions and are willing to accept and contribute to agreed outcomes You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions You prioritise efficiently and adapt to sudden changes  You get results through trial and error  You come up with new ideas You communicate clearly and concisely  You see opportunities to improve everyday processes  

Past achievements  

You have a proven track record of delivering high standards of VM that is both commercial and inspirational You have experience managing store VM activations including window and mannequin changes, promotional set-ups and season-start layouts  You have experienced success in collaborating with other managers/colleagues to achieve store goals 

 

 

Additional Information

This is a full-time position with a contract of 32-40 hours a week. Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through career page. 

Benefits:  

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here

In addition to this, Canada based colleagues also receive:  

25% Staff Discount   Medical, Vision and Dental Coverage   Employee Assistance Program   Vacation, Wellness, Holiday, and Parental Pay    Health, and Dependent Care FSA.   Plus, additional Voluntary Benefits.  

 

Inclusion & Diversity   

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.    

  

Company Description  

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless. Learn more about COS here .