Visual/UX Designer, Customer Service
Amazon.com
Amazon Customer Service is using generative AI to reinvent and reimagine our customer experiences. While we've made great strides in using AI to create smart, personalized, and easy-to-use self-service experiences, we believe we have only scratched the surface.
We are looking for a Visual/UX Designer who can help develop a visual system that's on-brand with Amazon and will bring a high level of detail and polish to our innovative products.
Key job responsibilities
- Drive a visual system that brings brand consistency, polish, and familiarity to Amazon customer service experiences.
- Incorporate customer feedback, technical constraints, and usability findings into design.
- Produce flows, wireframes, design prototypes, and high-fidelity designs to effectively conceptualize and communicate detailed interactions.
- Be a key contributor to customer service human interface guidelines.
- Create detailed design specifications for engineering partners.
A day in the life
A day in the life of a Visual/UX Designer in Amazon Customer Service is fast-paced, highly collaborative, and highly focused on our customers. You will participate in meetings to review and provide feedback on detailed documentation, and lead sessions where you share customer insights, challenges, and the UX solutions you and your team have developed. You will work closely with UX researchers, writers, producers, and other designers, while also collaborating extensively with product managers, developers, and AI scientists to reinvent and reimagine solutions for our customers. And yes, our dog-friendly workplace means you might have some four-legged coworkers
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
We are looking for a Visual/UX Designer who can help develop a visual system that's on-brand with Amazon and will bring a high level of detail and polish to our innovative products.
Key job responsibilities
- Drive a visual system that brings brand consistency, polish, and familiarity to Amazon customer service experiences.
- Incorporate customer feedback, technical constraints, and usability findings into design.
- Produce flows, wireframes, design prototypes, and high-fidelity designs to effectively conceptualize and communicate detailed interactions.
- Be a key contributor to customer service human interface guidelines.
- Create detailed design specifications for engineering partners.
A day in the life
A day in the life of a Visual/UX Designer in Amazon Customer Service is fast-paced, highly collaborative, and highly focused on our customers. You will participate in meetings to review and provide feedback on detailed documentation, and lead sessions where you share customer insights, challenges, and the UX solutions you and your team have developed. You will work closely with UX researchers, writers, producers, and other designers, while also collaborating extensively with product managers, developers, and AI scientists to reinvent and reimagine solutions for our customers. And yes, our dog-friendly workplace means you might have some four-legged coworkers
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
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