The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
The primary responsibility of the Assistant Shift Manager Slots is to oversee day-to-day operations of Slot Operations employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

THE DAY-TO-DAY:

Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers

Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards

Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met

Deliver a level of guest service which is consistent with the company’s and property’s core service standards

Engage, entertain and inspire by making a focused commitment to S.H.O.W. and hold employees accountable for doing the same

Manage team expectations, ensuring compliance with departmental and company policies.

Assist with the management of staff scheduling to ensure company service standards are met

Provide instruction, training and implementation of service and other company programs to staff

THE IDEAL CANDIDATE:

Excellent customer service skills and communication skills

Able to communicate professionally with upper management

Interpersonal skills to effectively communicate with all business contacts

Working knowledge of gaming regulations

Ability to lead & mentor a team

Ability to manage individual staff and work teams effectively, fairly, consistently and in accordance with established company principles / policies / procedures / guidelines

Has a bachelor's degree or minimum of 2 years of guest service experience, slot, hospitality, and/or other relevant professional experience

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Health Benefits

Health & Income Protection Benefits (For eligible employees)

Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts

Free meals in our employee dining room

Free parking on and off shift

Various programs and networking opportunities to help you get promoted

Volunteer opportunities to give back to the community

Other various discounts with company partners such as travel, electronics, online shopping, and many more

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19848

Are you ready to JOIN THE SHOW? Apply today!