Job Summary

Job Description

What is the opportunity?

Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

What will you do?

Assists clients with client transaction fulfillment.

Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.

Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.

Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

What do you need to succeed?

Must have: 

Excellent organizational and multitasking skills and ability to prioritize activities to ensure timelines are metProficient in Microsoft suite of applications, intermediate to advanced excel

Nice-to-have:

Knowledge of RBC Accounts Payable processingEnterprise General Ledger (GL) Attestation policy, and Accounting policySome knowledge of all Regulatory and Compliance rules, Internal Audit reviewsUniversity or college degree in accounting, finance, business preferred

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensationLeaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workFlexible work/life balance options

#LI-Hybrid
#LI-POST

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

BEDFORD

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-09

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.