The primary role of the Vendor Managed Inventory (VMI) Customer Service Representative is to create orders for VMI customers and to manage inventory at the MATHESON Site to ensure reliability and uninterrupted supply. The role is mainly an internal role at the MATHESON Site but also can include answering phones and making deliveries in the VMI vehicle from time to time

Responsibilities

Adhere to all of Matheson safety policies, including those related to driving a MATHESON vehicle, keeping up-to-date on MATHESON’s PureSafe trainings, and participation in daily Tool Box Talks
Manage the warehouse inventory according to min / max levels, which includes working with Purchasing to order products in and organize them in a systematic way in the warehouse
Manage the customer inventory levels according to min / max levels, working with the VMI Route Driver to plan orders and deliveries. Update the min / max levels as the business needs change
Create accurate customer orders based upon data from the vending interface
Create orders to re-order normal inventory stock
Create non-standard orders, which may include interfacing with MATHESON Purchasing, coordinating with suppliers, creating part numbers in MATHESON’s TIMS system
Maintain good housekeeping at Chambersburg Site’s warehouse to ensure order accuracy, efficient fulfillment and safe working environment
Responsible for identifying problematic issues that if not addressed would result in an unsatisfied customer, notifying the right person or function promptly to ensure customer satisfaction and then following up to ensure resolution
Perform other duties as needed, including being part of the Chambersburg Site team, that may mean additional duties that contribute to the overall success of the business. For example, answering phones, serving walk-in customers, or driving a forklift (training provided)