Kforce has an exciting opportunity with a top client in San Antonio, TX. This is a one-year contract role with opportunity to extend. Candidates need to be on-site in San Antonio. The ideal candidate will take initiative and be detail oriented - actively monitors ticket queue and follows through with minimal supervision. Avaya Telephone System Contractor Responsibilities: Moves, Adds, and Changes (MACs): * Process user and phone setup changes in the Avaya system to include extensions, voicemail, call routing - coordinating with internal customers for scheduling and implementation * Track and prioritize multiple tasks, completing 30+ requests daily * With minimal direction support Avaya AAFD users using Avaya System Manager Incident Management & Troubleshooting: * Investigate and resolve issues related to Avaya phone systems to include call quality, connectivity, and feature-related problems * Escalate complex issues to higher-tier support if needed * Maintain accurate and detailed ticket updates in ServiceNow Proactive Task & Queue Management: * Take initiative in managing and keeping the task queue clean * Ensure tasks are addressed and closed quickly while maintaining quality * Verify that issues are fully resolved to prevent repeat tickets * Continuously monitor ticket backlog and work proactively to reduce open requests