Complete Description:-
The Voice Field Technician is highly skilled and experienced in all phases of Telecommunications PBX, Central Office Systems, and Voice Field Services support (including the troubleshooting, repair, and installation of telephone systems and interior wiring).
- The Voice Field Technician is BICSI certified and has a solid understanding of and ability to adhere to major telecommunications standards, codes, and methodologies listed below.
- The technician must be able to work collaboratively in an integrated team under limited supervision to achieve the stated tasks and goals for the position.
- The technician is required to come equipped with his or her own transportation (personal vehicle) and their own tools (a detailed list that will be explained during the interview process).
- The technician must have a strong working experience with ISDN, Analog, Digital, and VoIP voice services.
- The tech also needs to have a strong work experience with Cisco Wireless Access Points, which includes being able to install, troubleshoot and communicate with our Wireless Engineers. These are the current systems that DC Government supports throughout the District of Columbia.
- Technician will be required to work with an ACD Call Center Environment when being assigned a ticket, updating a ticket and have working knowledge of the Remedy Ticket system.
-Technician will need network experience when helping customers setup new computers and troubleshooting existing data connection issues. Technicians hours of operation are Monday through Friday from 8:30am to 5:30 pm.
- Technician is also required to work an alternative swing shift and often requires overtime for voice and data transitions.
Behavior Characteristics:-
The technician must demonstrate strong communication skills, excellent customer relation skills, and good judgment.
Skills:
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Can install, test phones, and troubleshoot cutover related outages.
Required
5
Years
3 - Expert
Solidly understands and adheres to ANSI/TIA/EIA 568-A, 569-A, 570-A, 606, 607.
Required
5
Years
3 - Expert
Solidly understands and adheres to ANSI/TIA 526.7 and 14A.
Required
5
Years
3 - Expert
Solidly understands and adheres to TIA/EIA TSB 67, 72, 75, 95.
Required
5
Years
3 - Expert
Solidly understands and adheres to National Electric Code and National Fire Protection Code.
Required
5
Years
3 - Expert
Solidly understands and adheres to BICSI TDMM, LAN, and Interworking Design Manual.
Required
5
Years
3 - Expert
Knows Ortronics, Panduit, Avaya, Amp, Caddy, Cisco, Erico, Hilti, Leviton comm. equipment vendors and products.
Required
5
Years
3 - Expert
Knows telecommunications infrastructure
Required
5
Years
3 - Expert
Knows termination methods and tools needed to complete infrastructure installation.
Required
5
Years
3 - Expert
Understands and can apply twisted-pair (UTP, ScTP, STP-A) theories and facts.
Required
5
Years
3 - Expert
Understands transmission characteristics of AC/DC.
Required
5
Years
3 - Expert
Understands analog/digital signals, copper cable, optical fiber, cable bandwidth MHz vs. Mbps, digital signaling.
Required
5
Years
The Voice Field Technician must possess strong organizational skills and manage schedules well.
Required