Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role

The Voice Network Specialist – L2 is primarily responsible for managing, supporting and maintaining of voice communication hardware, software and systems. They will be managing Cisco CUCM infrastructure for voice services, assisting in server maintenance, application deployments, implementation and maintenance of IT Operations support tools, as well as incident troubleshooting and resolution. As a member of our network operations team, they will participate with network and firewall activities especially those related to voice services.

 

Your responsibilities:

Install, operate, maintain, and troubleshoot software and hardware components of voice communication applications and systems. Manage multi-region infrastructure for Cisco Unified Communications (UC). Support end users on CUCM integrated service infrastructure for voice and video. Assist with network and firewall configuration related to voice communication services. Troubleshoot LAN and WAN issues affecting voice communication services. Participate in the development and engineering of long term strategies for the IT Network. Provide support to business users and key stakeholders as needed. Participate in the creation of documentation including: Runbooks, how-to user guides & technical how-to support guides, and Method of Procedures (MoP). Support and evolve the monitoring and reviewing of system dashboards and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible.

 

About you:

Post-secondary degree or diploma in IT Networks, or equivalent combination of education, training and experience, with Voice Networks. 2+ years of experience with Cisco Unified Communications technologies. CCNA Collaboration certification or related VoIP certification would be an asset. Specific knowledge of Cisco UC technology version 12.5 or earlier:  Cisco Unified Communication Manager (CUCM)  Cisco Unity Connection (CUC)  Cisco Unified Contact Center Express (UCCX)  Cisco Finesse Administration  Cisco Unified Border Element/Voice Gateway (CUBE)  Cisco Expressway/MRA Strong knowledge of the principles of VoIP technologies and protocols including SIP, H.323, RTP and RTCP. Strong knowledge of the Cisco UC troubleshooting tools. Experience with Voice Recording systems. Experience managing ESXi and CIMC. Experience with opensource software and service management tools and applications (Satellite, Puppet, IDM, Ansible, Zabbix, Splunk, OpenShift, Jira, Confluence). Strong network troubleshooting skills and understanding of WAN and LAN systems. Strong knowledge of firewall systems and security software. Experience in network protocols including TCP/IP, UDP, HTTP, FTP, ARP and ICMP.

 

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.