VOIP Telecommunications Engineer
FTE-Full Time 80 hours bi-weekly
Shift-Days

Job Overview:

The VOIP Engineer's responsibility is to work within a team environment supporting VOIP infrastructure throughout the entire enterprise.  A qualified candidate should be a self-starter capable of working in a team environment with limited supervision.  A good working knowledge of Cisco Call Manager, Cisco Unity Connection, Cisco Unified Contact Center Express is a plus.  Job responsibilities for this position are not limited to but include:

Respond to ServiceNow Incidents.  This includes troubleshooting and resolving issues with desk phones, softphones, faxes, issues logging into Contact Centers, remote worker connectivity issues, etc.
Respond to ServiceNow Tasks.  This includes general moves, adds, changes and deletions (MACD) work, creating voicemail accounts, configuring Contact Center agents, etc.
Help maintain corporate liable cell phones.  This includes deploying new cell phones, replacing old or broken phones and updating cell phone plans as needed
Help with the management of cellular distributed antenna systems (DAS).  This includes working with our vendors on troubleshooting and resolving issue with the DAS systems. 
Assist Telecom Senior Engineers with projects.  This includes deploying phones, configuring voicemail accounts, configuring Contact Center accounts, etc.
Create ServiceNow knowledge base (KB) articles for end users and I.T. staff for new procedures or commonly recurring tickets.


Job Requirements:

Associate’s degree in communication systems, related Cisco or Industry certifications or 1-2 years equivalent experience accepted in lieu of degree and certifications.
General telecommunications experience with focus on Cisco telephony is a plus.
Mandatory on call rotation.
Reliable transportation.  While this is a work from home position it’s not uncommon to have to travel to TriHealth locations for daily responsibilities and meetings. 


Job Responsibilities:

Provides project management responsibility for VOIP telecommunications implementations, including creating schedules, test plans, assigning tasks, and ensuring projects are completed on time and on budget. Performs the installation and maintenance of VOIP technolgy while retiring legacy telecommunications infrastructure which includes PBX, gateways, servers, peripherals, network nodes, terminals, and wiring.
Coordinates third-party maintenance for telecom hardware, software, and telecommunications services. Takes ownership of problems during outages and escalates as necessary to get them resolved.
Assists in the negotiations and procurement of all associated technical hardware, software and equipment needed to support infrastructure. 
Prepares and maintains VOIP telecom infrastructure documentation of topology, device/system configurations and cabling layouts.
Pursues Cisco CCENT & CCNA certifications and keeps current. Takes advantage of online training tools, classes, and other training opportunities to increase technical skills required to perform job duties. 

Other Job-Related Information:

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Frequently
Interpersonal Communication - Frequently
Kneeling - Occasionally
Lifting <10 Lbs - Occasionally
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Frequently
Reading - Frequently
Sitting - Frequently
Standing - Frequently
Stooping - Occasionally
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community