Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The objective of the Voice Recording Trade Floor Lead role is to manage all the Media Capture including recording of Dealerboards, call center, Telephony, Mobile and Zoom communications. The role will ensure that all of the voice recording systems are in compliance with HSBC internal standards as well as complying with external regulatory obligations.

As our Voice Recording Trade Floor Lead you will:

Maintain robust, effective and fault tolerant designs for all owned servicesProvide 24 x 7 support and rapid resolution of all service affecting issuesVigorous prevention of recurring issues and rapid root cause analysis and resolutionSolid vendor and contract management and oversightStrong commercial management and provision of cost-effective Trade Floor services Provision and adherence to all standards and practices and resolution of any audit issuesIdentify and implement new and emerging technologies which enhance HSBC valueQuickly identify, resolve, and prevent issues with setting expectation to multiple businesses simultaneouslyRespond to Compliance, Legal, Surveillance, and Business requests with the utmost professionalismManage IT service owner requirements e.g. change management, Infrastructure management, software management, and IT governance etcLiaise with 3rd party providers ensuring the best interest of HSBC is our priority in everything we are working onProvide business as usual and project teams support for all Trade Floor Voice technologies with a concentration in Trade Floor Media Recording including weekend support for keeping systems in currencyEnsure deadlines are met and or exceed expectationGovern the adherence to FIM Policy and Secondary Standards, ensuring that the Head of Trade Floor Infrastructure has a timely and accurate representation of breaches and formally agreed

For this role, HSBC targets a pay range between $141,300.00 and $211,900.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.