Voice Support Specialist Location: US Job ID: ATR 17470 Job Description Job Title: Voice Support Specialist Location: Washington D.C. Eligibility: Candidate must possess an active Secret clearance Job Description: Our client is searching for a Voice Support Specialist to support a high-profile Washington, D.C., federal agency. This role entails coordinating and providing operational support for enterprise VoIP and Unified Communication service delivery, data analysis, and solving various business problems related to the service. This position seeks a proactive candidate who is passionate about surpassing customer expectations and can work independently with minimal supervision. As a full-time employee, you will be part of a small team with demonstrated success in delivering and supporting mission-critical solutions for government customers. Key Responsibilities: ● Investigating operational issues and proposing solutions; ● Documenting processes and procedures and analyzing them for improvement; ● Planning and implementing upgrades and configuration changes; ● Developing Excel-based spreadsheets and manipulating them to manage inventory data sets effectively; ● Improving the overall operational efficiency of service delivery. Requirements: ● Bachelor’s Degree ● Minimum 7 years of professional experience ● Minimum 3-5 years of voice/telecommunications experience in an enterprise-class environment ● Must be able to successfully obtain and hold Secret security clearance ● Ability to work onsite at customer offices as required in the DC Metro area 100% of the time ● General knowledge of IP data and voice communications ● Solid analytical ability and competency with Microsoft Excel ● Experience with the analysis and administration of voice/telecom systems ● Proven research, analysis, and problem-solving skills ● Effective written and oral communication skills ● Solid planning and organizational abilities ● Able to produce professional work products using Microsoft Word and PowerPoint Desired Experience: ● Prior work in a federal government environment ● Experience with PowerBI and data visualization ● Familiarity with ServiceNow and trouble ticketing systems ● Exposure to secure telephony (e.g., vIPer, GEM One, etc.) ● Experience with Cisco voice products such as Call Manager ● Experience working for or with a telecommunication service provider on voice services ● High-level technical knowledge of VoIP and Unified Communications First Name Required Last Name Required Email Address Required Phone Number CountryNoneAfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo-BrazzavilleCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzechiaDemocratic People's Republic of KoreaDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFederated States of MicronesiaFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIraqIrelandIslamic Republic of IranIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRepublic of KoreaRepublic of MoldovaReunionRomaniaRussiaRwandaSaint BarthelemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaState of PalestineSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluU.S. Virgin IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited Republic of TanzaniaUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVaticanVenezuelaVietnamWallis and FutunaWestern SaharaYemenZambiaZimbabwe State/ProvinceNone City ZIP/Postal Code Resume Choose File... 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