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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:30 AM

Shift End Time

5:30 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Installs, configures, maintains, and supports network components and infrastructure according to Information Systems & Technology standards and industry best practices. Serves as part of team responsible for designing, developing, and maintaining a scalable, highly available network architecture that meets business objectives and service level agreements.

Experience

2 years of experience in a technical support position supporting a Cisco Collaboration environment:

Call Manager

Telepresence

Webex

Cisco Unity Connection

Cisco Unified Border Element

Voice gateways

MGCP and SIP

PRI/T1, analog FXO/FXS

Cisco Unified Survivable Remote Site Telephony (SRST)

IP phones (8851, 8832)

            

Preferred Qualifications
Bachelor's degree
1 year of experience in a healthcare setting
Experience in traditional private branch exchange and voicemail system integration to a unified communications environment

Experience in a technical support position supporting Cisco Unified Contact Center Enterprise

Education
Associate's degree in Management Information Systems, Information Systems, related field, or equivalent experience

Certification Summary
No professional certifications required

Knowledge, Skills and Abilities

Understanding of the Cisco Collaboration solutions architecture (Expressways, Webex, Call Manager, Unity Connection, Video Mesh, Cisco Unified Border Element, Telepresence, E.164)

Knowledge of how to configure the IP Phone signaling protocols of Session Initiation Protocol (SIP), Media Gateway Control Protocol (MGCP)

Knowledge of how to integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication

Knowledge of how to implement Cisco Unified Communications Manager provisioning features

Knowledge of Cisco Unified Communications Manager (12.5 and above)

Knowledge of Cisco Unity Connection (12.5 and above)

Knowledge of voice gateways, e.g., MGCP, SIP, digital PRI/T1, analog FXO/FXS, Cisco Unified Border Element, SRST

Knowledge of Cisco Unified Survivable Remote Site Telephony (SRST)

Knowledge of Cisco Unified Contact Center Enterprise

Job Responsibilities

Provides level 1/2 support and troubleshooting to resolve customers and network issues.

Participates in daily and after-hours on-call support for network operating needs.

Available 24/7 for issues and problem escalations during On-Call rotation

Participates in P1 leadership escalation management when requested.

Monitors systems alerts and performance/utilization reporting.

Troubleshooting network problems and outages and schedules/implements patches, upgrades, hot fixes, and security configurations.

Assisting unified communications engineering team with maintenance-related upgrades to all Collaboration systems.

Troubleshooting dial plan and call routing in Cisco Unified Communications Manager

Troubleshooting Public Switched Telephone Network (PSTN) access using MGCP, SIP and PRI gateways

Configuring calling privileges in Cisco Unified Communications Manager

Maintaining a globalized call routing within a Cisco Unified Communications Manager cluster

Maintaining and troubleshooting media resources in Cisco Unified Communications Manager

Configuring endpoints and commonly required features

Configuring and troubleshooting Cisco Unity Connection users

Configuring and troubleshooting Cisco Unity Connection call handlers

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

IT Architecture & Design