**Overview** **About Cayuse Technologies, LLC:** Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, and government client missions, focused on minimizing risk through the delivery of quality outcomes. **Primary Focus** The VOIP & Voice Services Lead will support maintain all VOIP and desk support voice services across the ANGRC. All duties and responsibilities performed in accordance with the Core Values of Cayuse. **Responsibilities** **Job Responsibilities** + Responsible for the testing, analysis and documentation of current/forecasted VOIP and voice services support to ANGRC. + Responsible for procedures, including consulting with end users to identify functional specifications while providing continued VOIP and voice services support to the ANGRC. + Will design develop, and document processes focused on hardware and VOIP/voice systems support. + Will create/modify projects and programs specific to VOIP/voice service usage for multiple end users. + Shall manage day to day services for approximately 1300 VoIP phone voice mail boxes by: + Setting up individual and group mailboxes and maintaining their security (10-15 daily) monitoring capacity and licenses (weekly) + Shall manage trunk capacity local, long distance and lease network trunk lines by recommending and implementing changes (weekly), working with base planners and operators (daily) + Shall perform routine maintenance by monitoring voice system for abnormalities and potential problems (weekly), restoring phone capabilities for ANGRC personnel (40-50 per week), escalating unresolved end user and system failures to service providers (weekly), scheduling maintenance windows to purge faults and correct issues. + Shall provide overall user support + Other duties as assigned. **Qualifications** **Minimum Job Skills and Qualifications** Minimum Qualifications: + High School Diploma + Possess a minimum of five years of experience managing phone systems to include Analog, VoIP, VoSIP, and call managers + Experience in DoD DSN systems + Possess 8570.01 IAT Level 2 certification Security ++ Top Secret/SCI Security Clearance or the ability to obtain one. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills: + Excellent verbal and written communication skills. + Excellent interpersonal, negotiation, and conflict resolution skills. + Excellent organizational skills and attention to detail. + Strong analytical and problem-solving skills. + Ability to prioritize tasks and to delegate them when appropriate. + Ability to act with professionalism and confidentiality. + Skill in managing multiple priorities and tasks concurrently to meet deadlines while establishing and maintaining cooperative working relationships with others. + Proficient with Microsoft Office Suite or related software. **Reports to** **:** Program Manager **Working Conditions** + Professional office environment + Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines. + May be asked to travel for business or professional development purposes. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **Affirmative Action/EEO Statement:** _Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer_ _._ **Pay Range** USD $90,000.00 - USD $100,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1634/voip-%26-voice-services-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Location** _US-MD-Andrews Airforce Base_ **ID** _102425_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Top Secret_