POSITION DETAILS Unpaid position, looking for a volunteer to work 4-8 hours weekly in our gift shop. Flexible scheduling, easy going atmosphere. JOB SUMMARY The Gift Shop Volunteer is responsible for assisting customers in a friendly, professional manner, processing sales, general upkeep of the shop. MAJOR JOB FUNCTION + Hours depend on Volunteer availability. + Provide excellent Customer Service - Friendly and outgoing, able to help customers locating merchandise + Reliable – would be opening and Closing the shop on some days + Be familiar and follow hospital Confidentiality policies + Comfortable handling sales, making change, counting cash drawer, using Point of Sale system on iPad + Be comfortable answering Gift Shop phone, taking orders/sales over the phone + Light cleaning – wiping down of displays, straightening displays, emptying trash + Able to react appropriately if a situation should arise (Emergency Alert, difficult customer) STANDARDS OF BEHAVIOR + WORK ETHICS STANDARD: Affirm a commitment to making the Tomah Memorial Hospital work environment better through: patient advocacy, continuing education, and valuation of each individual person. + COMMUNICATION STANDARD: Affirm a commitment to use open and honest communication with all Tomah Memorial Hospital customers (in-house & community-wide) through: basic customer courtesy (phone, written, face to face) and active listening. + TEAMWORK STANDARD: Affirm a commitment to be a proud, dependable Tomah Memorial Hospital TEAM member through: basic customer courtesy, patient advocacy, flexibility, and valuation of each individual person. + QUALITY STANDARD: Affirm a commitment to provide respectful, compassionate, quality care with integrity to all Tomah Memorial Hospital customers (in-house & community-wide) through: job excellence, patient advocacy, and self-dignity. + PROFESSIONALISM STANDARD: Affirm a commitment to professional conduct towards all Tomah Memorial Hospital customers (in-house & community-wide) through: collaboration, teamwork, appearance, environment, and valuation of each individual person. + ATTITUDE STANDARD: Affirm a commitment to maintain a positive, professional perspective towards all Tomah Memorial Hospital customers (in-house & community-wide) through: honest feedback, confidentiality, basic customer courtesy, and valuation of each individual person. EDUCATIONAL REQUIREMENTS + No prior experience needed, all training would be provided. + Prior experience in Customer Service is helpful. QUALIFICATIONS/SKILLS: + Excellent verbal communication skills. + Proficiently uses Touch Screen Register, makes change, answers phone. + Excellent human relation skills as demonstrated by the ability to interface positively with all customers and employees. + Needs to possess as high level of intelligence, integrity, sense of responsibility and ability to comprehend and analyze details. JOB REQUIREMENTS + Duties require normal vision and hearing for both telephone/customer service and computer work. + The Gift Shop Associate is frequently required to stand, walk and reach with hands and arms and is required to sit, climb or balance, stoop, kneel and crouch. + The Gift Shop Associate must occasionally lift and/or move up to 10 pounds. + Position involves sitting in one position for prolonged periods.