The successful candidate will be part of a team of Demurrage and Post Deal Expense claim professionals in Manila. The team will provide Demurrage and Post deal claim analysis, defense, pursuit, advise and settlement on behalf of companies within the North American business, such as STUSCO, SOPUS and Shell Trading Canada.

The Voyage Claims Advisor will typically be:

Assigned to a less complex desk involving:

Few Multi-Desk (combi) cargoes involving different traders

Few deviations/ standard deviations on returning deal structure

Less challenging business partners and customers

Dem desks; Chemfeeds vessels and barge demurrage on all desks, PDE desks; Chemfeeds, LPG, Baseoil, Canada and Fuel Oil -> less complex operations, smaller quantities with less likely demurrage impact operational complexity, less contractual variation and challenges, less multi event voyages

Accountabilities

Manage a claims portfolio while setting daily prioritizations

Proactively calculate and negotiate claims with the intent of minimizing claim exposure to Shell entities; send recovery claims prior to time bar date (last date for submission)

Investigate the events of a voyage, deviations from the initial agreement and check what was contractually agreed

Investigate the operations at load/ discharge port(s) and review contract and other agreements and check what was contractually agreed

Prepare claims with third parties and stakeholders to ensure high income for Shell while reducing cost paid by Shell

Ensure timely recovery of claims

Ensure payment of agreed cost claims when needed

Ensure close cooperation with the trading desk to understand their objectives, goals and preferred ways of working, their impact on your role; share with them exposure on deals and reasons for exposure

Ensure all claim activities are correctly reflected in financial and trading systems including the P&L

Support your line manager in understanding your portfolio position and support system clean-ups and reflection projects to guarantee data cleanliness

Learn root cause analysis and use knowledge to suggest ways to reduce claim exposure through operational and contractual improvements

Follow internal guideline on escalation to Team lead, Commercial Ops and Traders

Ensure correct handling of sanctions, counterpart detail changes and data confidentiality related to claims

Follow internal procedures for approval of payments and settlements

Use a continuous improve mind-set to support process improvements 

Take ownership for safety, compliance and audit readiness

Support internal projects and support trainings where needed

Job Requirements

Able to work one scope and backup one other individual in the team without comprehensive training being required

Develop the ability to predict problems and propose future remedies

Develop the ability to advise Trading on Charter party and Oil Demurrage clauses to avoid future exposure.

Advantages

Bachelor’s degree or equivalent (previous work experience will be taken into consideration for any candidates who might not meet the educational standard)

Proven track record of successfully adapting to and working with exceptions that fall outside of a defined process

Evidenced ability to suggest process improvements and ways of reducing exposure

Evidenced commercial ability that is aligned with the goals and objectives of the business partner

Evidenced ability to work independently with a moderate amount of guidance

Evidence of good relationship building skills

Maritime / Legal / Sales / Claims background

Knowledge of Endur, RADAR, ECAP, SalesForce, SAP, IO

Claims handling experience

Commercial experience

Knowledge of Shipping and/or Trading and Supply

Spanish or Portuguese language skills for working with Latin America counterparties