Join us on our digital-first journey and join the magic that is happening right now at Chubb. Our teams are innovating, iterating, and solving customer problems at a rapid pace. We are building upon our strength of delivering superior coverage and customer experience by leading the modernization of what insurance does and how we deliver it in a digital way. This means technology is infused into the business and technology experts sit at the table with our insurance experts. This requires taking an engineers of everything mentality to deliver the world-class customer experience that sets Chubb apart from our competition. By being a part of the digital-first journey at Chubb, you will be a transformer at the forefront of driving change in a multidisciplinary squad. Here is how some of our current transformers are describing how they feel about their experience in our squads: invigorated, heard, motivated, supported, and valued.

Want to know more about how you can be a part of the magic? Here’s what we’re looking for.

As our Agent Experience P&C Sub-Domain Lead, you will create, shape, and own the digital vision and roadmap for Property and Casualty products on Marketplace. You’ll have responsibility for the prioritization of agent experience and business value feature requests to elegantly deliver Chubb’s product and coverage solutions. To lead this forward, you will partner with business and technical teams alike to align evolving business priorities to platform functionality, managing stakeholder expectations, leading successful squad feature delivery, as well as aligning the sub-domain to the Chubb Small Business digital vision.   

In this role, you will:

Lead P&C product owner(s) to establish quarterly OKRs and successfully plan, estimate, and deliver work as committed for the sub-domain. Identify associated dependencies and risks and work with counterparts to ensure that they are addressed to ensure on-time delivery Inspire the sub-domain to continuously identify and craft new and sophisticated ways of acquiring new business to drive growth for the organization Ensure that the sub-domain’s work aligns to Chubb Small Business’s best practices for UI/UX design, functional documentation, technical feasibility reviews, test plan creation as well as approved by legal and stakeholders prior to the state of development Consistently incorporate agent feedback (from sales, help desk, FullStory) into platform enhancements Partner with other sub-domains and domains to build capabilities and tools that improve the seamless digital customer experience to deliver Chubb’s breadth of tailored product solutions to the agents Work within the annual sub-domain budget for staffing and expenses as set by the domain lead. Ensure that resources are fully utilized across the sub-domain Ensure that the sub-domain roadmap is well-communicated to the organization – including delivery timelines and business value Investigate and stay current on competitor trends within the insurance industry Advocate for the agent and leverage CX journey mapping processes throughout the sub-domain 15+ years of experience in Platform Management, Project Management and/or P&C Product Development Sub-Domain Expertise: sufficient subject matter, enterprise, technical, commercial enterprise to gain credibility across functions, business units and lead effectively within sub-domainAbility to identify opportunities, generate business case and rationale for objectivesTrack record of embracing change and successfully leading teams during times of significant changeRecord of success in leading, coaching and developing people. The candidate must be able to establish an environment that leverages diverse perspectives and engages all members of the teamExcellent interpersonal skills with the ability to communicate information and interact positively with a diverse group of people across many levels of the organizationStrong problem-solving skills and ability to make decisions, concentrating on high priority issues as needed and in a timely mannerCombine both deep business and product knowledge leadership and influencing skills to persuade stakeholders and team towards a visionAgile: Adaptable, flexible, and decisive – ability to adjust to changing priorities and demandsEffective negotiator and influencer to persuade stakeholders with a fact base and customer feedback

 

In Jersey City, NJ the pay range for the role is $128,500 to $215,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/us-benefits.  This range is specific to Jersey City, NJ and may not be applicable to other locations.