Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a unique fusion of tech enthusiasts, creative minds, and data experts, all united to empower brands in their digital journey. Our passion for innovation and commitment to embracing diverse perspectives are at the heart of what we do. We excel at challenging the status quo, reinventing marketing norms, and crafting influential stories that resonate with global audiences. Join us in shaping a future where business growth and personal fulfillment go hand in hand.

Job Description

Reporting into the US Managing Director, we are looking for someone with a background in client management who can be a true partner to our clients, leading our teams in identifying client challenges, interpreting those briefs, and turning them into the best agency solutions.

Your daily role will focus on the US region, but they will collaborate with global stakeholders to bring to life our One Jellyfish approach.

The salary range for this position is $200,000 - $250,000

Key Responsibilities:

As a VP, Client Management, you will manage the strategic leadership of your portfolio, ensuring you and the team strive for excellence on behalf of your clients.You will contribute to the success of Jellyfish through the leadership of your portfolio by setting the highest standards in client satisfaction and retention, plus service expansion across your portfolio. You will lead by example and mentor others.You will lead one or more of the most complex and/or important client(s) accounts at Jellyfish. You will collaborate with others to create client relationships.Seen by a client as the lead voice on an account, you will be a trusted advisor, working with C-level members of your accounts, unlocking the potential for growth within our client organization.You will work with the most senior levels of both Client and Jellyfish leadership to develop strategy, resulting in a significant positive impact to client results. Connecting with other departments/industry/global leads to developing innovative approaches to solving the trickiest of client business problems.Advocate, drive adoption of and support execution of CM practices across client teams and offering solutions to the Client Management team to improve the overall effectiveness and/or efficiency of the practice.As client lead, you will manage client commercial targets. Lead and facilitate the growth of portfolio clients' net revenue.You will help drive excellence for our clients, ensuring best-in-class delivery.Work alongside other senior leaders within the organization to drive the One Jellyfish proposition and creative community culture across the region.

QualificationsSomeone with 15+ years experience in client management at an agency, publication or brandAt least 5-7 years management/team leadership experienceExceptional communication skills - oral and written. Excellent presentation skills and experience sharing new ideas with clientsSocial media subject matter expertise, from platform knowledge to development and successful execution of social media retainers and campaignsAbility to think big and develop long-term client and agency plansKeen attention to detailAbility to prioritize and effectively delegate and manage multiple jobs simultaneouslyAble to work well under pressure and in a fast-paced environmentAgency experience a must

Additional Information

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.