Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Position Summary:

VP Client Service Reporting to the Head of Client Service -Transaction Banking for the Americas, the VP of Client Service will be responsible for a team servicing clients in the GCIB/JCB Transaction Banking book of business in the Americas. This role is customer centric servicing focusing on customer engagement, client retention, accuracy, and efficiency.  

Responsibilities:

Manage a customer service team supporting the day-to-day banking activities and Cash Management products for Transaction Banking Clients to ensure excellent client experience. Ensure timely resolution of client requests including tracking and reporting.Utilizing performance metrics to ensure quality to meet or exceed client expectations within established Service Levels.Responsible for carrying out departmental/ divisional projects and strategic initiatives.Coach, counsel and develop staff i.e. hiring and training staff; prepare and conduct performance appraisals.Manage teams’ adherence to policies and procedures.Effectively manage teams’ key performance indicators.Maintain a high level of employee engagement, assisting with escalations and staff training.Be compliant with all bank policies and regulations.Ensure that staff efforts are integrated and aligned with TB market objectives, product development and management, client experience activities and objectives.Continued team and self-development to strengthen knowledge in treasury management strategies, treasury management product features and benefits, and technical developments.Actively ensure compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-MoneyLaundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures. Actively participate in any required training and certifications.

Qualifications & Experience:

Undergraduate degree required. 5+ years’ experience in Treasury Services, including significant change management responsibilities within a financial institution. 5+ years of supervisory experienceAbility to execute both strategic and tactical efforts related to the development and management of client delivery services, processes, and enhancements.Proven experience operating in a complex, dynamic payments or treasury service-related environment, ideally within a bank or major financial technology firm.Knowledge of the Treasury Services/Transaction Banking industry.Knowledge of delivering Transaction Banking services to Asian corporate clients is preferred. Demonstrated experience in managing projects across functional areasExceptional quantitative and strategic thinking skillsExcellent client skills and a solid understanding of business and financial marketsStrong leadership skills, excellent communication skills, both oral and written, and an ability to interact with all levels of managementStrong relationship management skills and ability to effectively manage and provide exceptional customer experiences for clients while working with regional leaders, international transaction banking colleagues, and other TBA functions within a matrixed frameworkDemonstrated superior leadership and management experiences with the ability to thrive in a dynamic, team-oriented environmentProven ability to effectively: Hire, retain and develop talented employees

The typical base pay range for this role is between $116K - $137K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.