Overview:
This role focuses on leading and delivering consultative sales strategies to enterprise clients, ensuring a transformative impact on customer experience (CX) solutions within the New Logo Business Development process for strategic target accounts. The ideal candidate will have extensive expertise in Customer Experience Optimization, Contact Center Best Practices, Emerging Customer Experience Technologies, and Business Development Leadership, with a track record of success in the consulting and outsourcing sectors.
About Us:
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever® combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Winner of Comparably’ s Award for Best Global Culture in 2024, 2023, 2022 and 2021 Gold Stevie Award Winner for Great Employers in 2024 and 2022 We foster an exciting culture of creativity, connection, and commitment
Read more about our culture: Foundever® Stories - These are the stories of our people
Key Responsibilities:
Strategic Sales Leadership: Develop and execute consultative sales approaches for engaging and winning high-value new logo accounts across diverse industries. Approach Development: Develop the functional processes and governance model designed to bring an elevated sales approach and solution strategy to target account sales pursuits to increase sales conversion and closure rates. Consultative Engagement: Partner with Business Development Executives and prospective clients to understand client’s unique challenges, co-create business cases, and deliver tailored CX optimization solutions and outsourcing strategies. Customer Experience Expertise: Leverage deep knowledge of contact center best practices and emerging CX technologies to position the company as a thought leader and innovator. Pipeline Development: Assist the Business Development Team build and maintain a robust pipeline of strategic opportunities, ensuring alignment with company growth objectives. Collaborative Innovation: Work closely with internal teams, including operations, product, and technology, to co-create innovative solutions that meet client needs. Maintain strong knowledge of full solutions suite and competitive offerings. Market Positioning: Represent the company at industry conferences, trade shows, and client events, promoting its reputation as a leader in the contact center outsourcing space. Functional Leadership and Management: Responsible for conducting research and assessments related to strategic target accounts to generate outputs that add value to clients and the business development and solution design process. Phase II could involve building and leading a team. Performance Metrics: Track and report key sales performance indicators, ensuring consistent achievement of revenue and profitability targets.
Qualifications:
Experience: Minimum 10-15 years of combined experience in business development/strategic sales, operations, and consulting, with a focus on contact center outsourcing and CX software solutions. Candidate experience must include: (1) business development / strategic sales; (2) consulting or professional services, with a focus on contact center outsourcing and CX software solutions; (3) strong understanding of BPO operations; and (4) strong knowledge of CX Software solutions. Industry Knowledge: In-depth understanding of contact center operations, best practices, and emerging trends in customer experience technologies. Proven Track Record: Proven success in navigating complex sales cycles with large institutions, driving the acquisition and growth of strategic new logo accounts, and consistently surpassing revenue and profitability targets. Consultative Sales Approach: Exceptional ability to adopt a consultative sales approach by building and maintaining strong C-suite relationships within prospect accounts, uncovering client challenges, and providing tailored, value-driven solutions. Leadership Skills: Proven experience in sales consulting and a strong ability to collaborate effectively with an enterprise sales organization. Phase II will require candidate to have a proven track record of leading and mentoring a high-performing consulting team. Analytical Acumen: Ability to analyze market trends, client data, and operational performance to inform sales strategies. Communication: Excellent interpersonal, communication, presentation, and negotiation skills. Exceptional ability to communicate, collaborate, and influence across internal teams and external stakeholders. Education: Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
Other Skills, Competencies, and Experience Requirements:
Client First Approach: Demonstrable consultative sales experience, collaborative leadership style, and ability to work cross-functionally to drive the sales process while always keeping client requirements in mind. Knowledge Seeker: Curious and creative with the ability to translate complex issues and offer solutions. Demonstrated expertise in AI, automation, and other emerging CX technologies. Fearless: Comfortable working in a hyper-growth stage company with evolving product and sales processes. Global experience working with multinational clients. Strong Communicator: Excellent verbal, written and interpersonal skills, capable of articulating technical concepts to non-technical individuals and collaborating effectively with business stakeholders and external clients. Strong Professional Network within the contact center outsourcing and CX industry.
Our Perks:
Competitive salaries, benefits, 401(k) contribution matching, and paid time off. Growth opportunities through various professional development programs. Employee discounts. Excellent work culture.
Salary Range:
The base pay range for this position in the United States is up to $190,000.00 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. Plus, a generous sales commission plan.
Pre-Employment Requirements:
Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.