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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

In this role, the Leader will oversee Account Partners, Client Partners, Delivery Leaders, and Engagement Managers all of who serve as trusted advisors to clients, ensuring execution excellence, a deep understanding of client businesses, and the crafting of roadmaps towards success. The primary objective of the Leader will be to ensure the team is generating significant business value for our Comms & Media clients from their Salesforce investment. They will do this by being responsible for the following:

Talent Management: Has a passion for building great teams - shown ability to develop others who have significantly chipped in to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organization.

Innovate for Growth: Support and execute Strategy defined by Tech, Comms & Media Services leadership. Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of innovative technology trends.

Focus on Customer Success: Builds and maintains relationships with customers (internal & external); Ensures the shapes solutions their team proposes have significant positive impact on the clients business and aligns with Comms & Media growth strategy.

Builds Trust and Credibility: Makes decisions based on organization’s values - actions are consistent with company’s core values. Ability to set clear vision with their team - role models a growth mindset and shares mistakes widely for others to benefit and adopts a learning mentality.

Lead & Adapt to Change: Thrives in a changing, dynamic environment. Relishes leading even when times are tough and models the attributes of a GREAT leader.

Courageous Communicator: Must be able to take an unpopular stand if vital for the betterment of our business. Must encourage a clear and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head on, and is energized by tough challenges.

As a vital member of the Tech, Comms & Media Professional Services team, the Leader will be responsible for fostering relationships with license sales and extended functional teams, including product, success managers, creative teams, legal, and delivery. The role involves understanding, evaluating, and strategically advising both internal teams and clients on programs to achieve their vision and objectives.

The impact of the Leader will be extensive. They will drive and contribute to thoughtful, strategic initiatives tailored to the company's most ambitious clients, facilitating qualification processes, overseeing deal cycles, conducting account reviews, and assessing value delivered. Additionally, they will be accountable for key performance metrics such as bookings, revenue, margin, Customer Satisfaction (CSAT), and overall value delivered.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $262,900 to $420,600.For Washington-based roles, the base salary hiring range for this position is $240,400 to $384,600.

For California-based roles, the base salary hiring range for this position is $262,900 to $420,600.

For Illinois based roles, the base salary hiring range for this position is $240,400 to $384,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.