Job Description Revenue Roll is a fast-paced, innovative AdTech startup specializing in email and ad network advertising. We empower our clients with cutting-edge tools and strategies to achieve their goals. We're looking for a passionate and experienced Customer Success Manager to join our growing team and take ownership of a diverse portfolio of clients, including enterprise accounts. Responsibilities: Client Management and Engagement: Manage and nurture relationships with 75100 clients, ranging from medium businesses to enterprise-level accounts. Act as the primary point of contact, ensuring a seamless client experience and driving retention. ESP Expertise: Leverage experience with various email service providers (ESPs) such as Klaviyo, Yotpo, Sendlane, Attentive and others to provide strategic guidance and optimize client campaigns. Business Reviews: Conduct regular business reviews to analyze client performance, identify opportunities for growth, and align strategies with client objectives. Salesforce Tracking: Track and manage client interactions, relationship health, and opportunities within Salesforce to ensure accurate reporting and insights. Optimization & Retention: Proactively identify areas for improvement within client accounts and implement strategies to enhance satisfaction and loyalty. Collaborate with internal teams to address client needs and deliver tailored solutions. Startup Agility: Thrive in a fast-paced startup environment, adapting quickly to changes while maintaining high levels of professionalism and efficiency. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -Proven experience in customer success or account management roles within B2B SaaS environments. -Expertise in working with ESPs like Klaviyo, Yotpo, and Sendlane. -Demonstrated ability to manage a high volume of clients, including managing large scale enterprise / onboardings -Proficiency with Salesforce for tracking and reporting client relationships. -Strong analytical and communication skills to conduct and present business reviews. -Ability to take ownership of client accounts, focusing on retention and satisfaction. -Comfortable working in a dynamic, fast-paced startup culture. -Prior management experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.