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Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As VP Services Leader for the North EMEA Professional Services business within Salesforce, your role will be to lead a team of Salesforce Professional Services employees to sell and deliver transformational change and business outcomes for our customers.As Services Leader, your role is to help our customers unlock the value from their investment in the Salesforce Platform. You will do this by building strong relationships with, amongst others:License sales colleagues within the North with whom you will position, sell and deliver digital transformational change, unlocking the power of the C360 Platform;The Alliances & Channels Team and System Integration Partners (such as Accenture, Deloitte, Capgemini, IBM, ...) through our Better Together Programme to ensure that the combined power of Salesforce and the SIs delivers unrivalled delivery execution to our customers;Salesforce’ Solution Engineering Team to ensure that their remains close alignment between what is demonstrated to customers during the pre-sales cycle and the solution that is ultimately deployed;The North team of Customer Success Leaders to ensure that our platform is fully adopted;The North’s Marketing Team to ensure that the Salesforce Professional Services Value Proposition is clearly positioned at Promotional events - such as London World Tour and Dreamforce;The broader North Leadership team including the North CEO, COO and CFO.North territory includes : The Netherlands, Belgium, Luxembourg, Sweden, Norway, Denmark and Finland

Responsibilities:

As VP Services leader of the North’s Professional Services Business, you will be accountable for:Championing and implementing the global Professional Services sales and delivery strategies;Translating these strategies into a 3 year North-specific strategic plan and to galvanise and engage the broader North business around that plan;Achieving the Professional Services bookings target each month and quarter, by working in partnership with your head of North Professional Services Sales, the Professional Services Chief Revenue Officer and the broader license sales teams to build a sufficiently strong business pipeline;Driving key customer deals bringing your insight and experience on how to drive valuable outcomes for the customer; dealing with objections and ‘rolling your sleeves up’ to get the job done.Pivoting the business towards selling and delivering larger more complex multi-could, “All-In” company deals;Delivering Projects to time, cost and quality by supporting your head of North delivery and architectureRepresenting the North Professional Services business and addressing any issues of customer satisfaction in a timely, open and customer-centric manner;Attract top talent, and coach and develop a strong team consistent with our culture.Championing Salesforce’ Diversity, Inclusivity and Equality Initiative to build a team that is more representative of the society in which we live and mirrors the diversity that we see in our customers;Developing, nurturing and supporting the North’s Professional Services team focusing specifically on:embedding Industry-specific solution skills within the delivery team, andthe mental well-being of the entire Professional Services team;Representing Salesforce Professional Services in the wider North market and attracting more top talent to join our growing business (in line with our financial plan);Supporting and helping shape Salesforce’s near shore and offshore growth strategies;Assimilating newly acquired businesses into North’s Professional ServicesExperience:15+ years experience leading a professional services, customer success or other related organisationDirect engagement with C-suite and Board level executives with a clear focus on how to create business value through transformationHeld direct responsibility for managing a full P&L with direct accountability and oversight for the decision making supporting that businessTrack record in product and business model innovation – approach to create unique customer insights and convert them into replicable, scalable, profitable service offersExperience leading large customer transformation programmes enabled through technology and process changeExperience operating in a diverse and fast growth environmentStrong business acumen and analytical skills with the ability to think strategically as well as ability to handle detailsExceptional relationship-building skills demonstrated by an ability to grow and nurture relationships with internal stakeholders.The successful candidate will demonstrate the following critical characteristics:Entrepreneurial flair - to think creatively to position and help sell large complex transformational company deals;Strategic mindset -to balance the demands of the day to day with the longer term vision for the business;Resilience - to lead with strength and empathy even when things get tough;Integrity - to built trusted long term relationships with internal stakeholders, SI Partners and customers based on mutual success;Judgement - to balance the sort term with the long term, working out where best to make investment bets;Delivery excellence - understands complex programme delivery in the context of SAAS, but with a background in implementing on-premise solutions;Uncertainty - the ability to deal with ambiguity and to plot a pathway forwards sometimes in the absence of full informationFinancially astute - able to absorb complex financial data and make informed, fact based decisionsPolished - comfortable and credible presenter representing South Professional Services at internal and external meetings/events/conferencesAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org Salesforce welcomes all

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.