There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Now a part of the bp portfolio, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future. The Sr Manager, Truck Service Maintenance will lead the maintenance and repair operations of our Truck Service business, where we provide maintenance/repair solutions to heavy duty fleets. This role ensures that all vehicles are maintained in a safe, efficient, and cost-effective manner, while also leading a team of technical experts and collaborating with other departments to support overall business objectives. The ideal candidate will have a deep understanding of fleet maintenance, repair operations, and a proven track record in leading maintenance initiatives to drive business results. **Duties and Responsibilities** + Lead and manage the truck service department, including hiring, training, and evaluating assigned staff. + Develop and implement maintenance policies and procedures to ensure high standards of service and safety. + Monitor and analyze maintenance data to identify trends and areas for improvement. + Develop and manage the maintenance department budget, ensuring cost-effective operations to include the Retread Center. + Develop and manage a per unit ROI for the retread plant to include a scalable model to meet internal and external demand. + Ensure Retread Plant operations maintain passing scores based on Goodyear metrics. + Identify opportunities for cost savings and efficiency improvements without compromising safety or quality. + Negotiate contracts with vendors and suppliers for parts, equipment, and services. + Collaborate with senior management to develop long-term maintenance strategies aligned with company goals. + Evaluate and implement new technologies and practices to enhance maintenance operations. + Prepare and present reports on maintenance performance and initiatives to executive leadership. + Identity and implement best practices and cutting-edge technologies to enhance the efficiency and effectiveness of maintenance programs, ensuring fleet readiness and performance. + Work cross-functionally with the operations, IT, procurement, and HR teams to ensure seamless integration of new technologies and processes within the organization. + Manage relationships with vendors, service providers, and equipment manufacturers. Implement modern solutions aligned with company goals. + Utilize fleet management data to create actionable insights, track key performance indicators (KPIs), and improve operational outcomes. + Lead change initiatives, ensuring smooth adoption of new maintenance processes across the organization. + Ensure that all fleet operations (MM & ERA trucks) comply with industry regulations, safety standards, and company policies. + Ensure bp’s safety, risk, and compliance culture and expectations are met. Prioritize safety in all aspects of the role and support the Believe in Zero safety philosophy. + Design & facilitate physical assets, tooling, and repair procedures for optimal technician productivity. + Manage the total cost of ownership for all truck service vehicles to meet or exceed company goals. + Manage Truck Service capital to include paying invoices and delivering tools and equipment as approved. + Define and maintain Truck Service repair scope-of-services. + Develop and manage a team to serve as the internal & external technical experts of Truck Service to expedite repairs and serve as our technical SMEs to the marketplace. + Develop and maintain relevant technical literature to be readily available to technicians and shop managers. + Work with the training department to develop training solutions and perform train-the-trainer sessions. + Analyze internal warranty data and develop effective solutions. + Manage the Technical Assistance Center to evaluate and resolve technical quality issues and troubleshoot complex repairs. + Ensure Truck Service stays current on federal and state regulatory requirements to maintain compliance. + Work with Marketing to deliver external technical expertise such as the radio show and truck shows. **Qualifications** + Bachelor’s degree or equivalent experience preferred. Advanced degree a plus. + 10+ years of experience in truck service management, fleet maintenance or similar operations preferred + Proven track record in leading maintenance initiatives. + In-depth knowledge of fleet operations, vehicle maintenance technologies, and regulatory requirements in the transportation industry. + Strong leadership, project management, and change management skills. + Experience with data analytics and using KPIs to measure and improve fleet performance. + Excellent communication and stakeholder management skills, with the ability to influence at all organizational levels. + Ability to travel as needed. **With us,you’ll enjoy:** Competitive wages and annual bonus opportunity Medical, dental, vision and life insurance 401(k) with a company match Paid vacation and holidays Tuition reimbursement A wide variety of discounts on technology, travel, food and fuel Opportunity for growth and advancement with company paid training Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-in-our-corporate-office **PayRange** $180,000.00 - 200,000.00 annually - A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed. Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home. Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at appada@ta-petro.com. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request. Working Conditions / Physical Requirements In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation. Disclaimer This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.