Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of VP HR Advisory - HR ADVISOR_GSC CHINA.

Principal responsibilities

Provide advice, guidance and coaching, in relation to complex customers enquiries across aspects of HR Services. Relationship manage and co-ordinate support for multi –stranded enquiries, such as movers/joiners/leavers.Support people managers and employees in navigating complex people challenges across the spectrum of HR services with coaching and advice to help resolve the challenges.Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools. Support continuous improvement initiatives by using case and knowledge tools, working in partnership with GSOs and Customer Contact teams to ensure efficiency and effectiveness of the Service Model.Act as escalation point to resolve business-specific problems or to coordinate multiple HR specialists to resolve complex people issues.Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling working with the HR Business Partner and specialist teams where relevant.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of VP HR Advisory - HR ADVISOR_GSC CHINA.

Principal responsibilities

Provide advice, guidance and coaching, in relation to complex customers enquiries across aspects of HR Services. Relationship manage and co-ordinate support for multi –stranded enquiries, such as movers/joiners/leavers.Support people managers and employees in navigating complex people challenges across the spectrum of HR services with coaching and advice to help resolve the challenges.Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools. Support continuous improvement initiatives by using case and knowledge tools, working in partnership with GSOs and Customer Contact teams to ensure efficiency and effectiveness of the Service Model.Act as escalation point to resolve business-specific problems or to coordinate multiple HR specialists to resolve complex people issues.Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling working with the HR Business Partner and specialist teams where relevant.Excellent organisational and planning skills / attention to detail.Excellent interpersonal and communication skills.Well developed analytical, problem solving and decision making skills combined with influencing and negotiation skills.Broad generalist HR experience (preferred)Proven ability to work well under pressure within demanding and changing timescales/deadlines. Able to rapidly develop a detailed knowledge customer contact practices and procedures.Evidence of success in an operational HR role.A good understanding of the principles of Employee relations.A sound working knowledge of HR principles and procedures.Desire to grow Knowledge of HR systems and tools.Strict adherence to the requirements of confidentiality, discretion and integrity.Calm under pressure.Commitment to customer service.Able to re-prioritise tasks.Proactive approach to customer serviceAble to demonstrate use of initiative.A strong team player/teamwork.Previous experience in a customer-facing environment.Previous experience in a HR environment.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Excellent organisational and planning skills / attention to detail.Excellent interpersonal and communication skills.Well developed analytical, problem solving and decision making skills combined with influencing and negotiation skills.Broad generalist HR experience (preferred)Proven ability to work well under pressure within demanding and changing timescales/deadlines. Able to rapidly develop a detailed knowledge customer contact practices and procedures.Evidence of success in an operational HR role.A good understanding of the principles of Employee relations.A sound working knowledge of HR principles and procedures.Desire to grow Knowledge of HR systems and tools.Strict adherence to the requirements of confidentiality, discretion and integrity.Calm under pressure.Commitment to customer service.Able to re-prioritise tasks.Proactive approach to customer serviceAble to demonstrate use of initiative.A strong team player/teamwork.Previous experience in a customer-facing environment.Previous experience in a HR environment.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.