At Telecare, we believe the strength of our organization sits in the hands of our leaders.  We believe having a strong, capable, and motivated leadership team is of foundational importance to the organization’s success.   

What You Will Do to Change Lives   

The VPHR Business Partner is a key position in driving the organization’s success.  will be responsible for the strategic HR leadership of the Human Resources Business Partner relationships supporting the Telecare program sites and corporate functions.  This role will serve as a thought leader and visionary in advancing organizational capabilities and effectiveness. Primary executive support will be given to the SVP and Chief Program Operating Officer.   In addition, this position will play a key role in supporting the Alameda corporate teams as a key partner for the corporate functions.  The VP HR Business Partner is responsible for setting the strategic development and implementation for quality and risk management, ensuring our workforce are equipped to deliver on our promise of delivering excellence to those most in need. 

 Shifts Available:  

 Full-Time | 1.00 FTE | 8:00am - 5:00pm | Monday - Friday

Expected starting wage range is $203,934.37 - $251,978.83. Telecare applies geographic differentials to its pay ranges.  The pay range assigned to this role will be based on the geographic location from which the role is performed.  Starting pay is commensurate with relevant experience above the minimum requirements.  

What You Bring to the Table (Must Have)   

Bachelor's Degree in related fields of psychology, finance, business and/or sociology. Master's degree or higher preferred. Twelve (12) years of related experience. Seven (7) years leading people including experience leading multi-regional HR teams. Experienced supporting commercial/service organizations globally and leading business expansion or transformational efforts.  Latter experience may also be gained through M&A and integration work. Ability to interact with all levels of the business, exceptionally good listening skills, ability to present complex or new ideas with clarity and simplicity. Ability and willingness to work both tactically and strategically through both internal process improvement projects as well as complex global projects.  Ability to influence decision making with or without authority, facilitate groups with diverse perspectives, across geographies, and bring teams to agreement. Demonstrated ability in planning and execution, analytical problem solving Travel approximately 25%

 Preferred Qualifications: 

Master's degree or higher in related fields of psychology, finance, business and/or sociology. Experience in multifacility healthcare organization

THE IDEAL CANDIDATE 

The ideal candidate for the VP HR Business Partner role is someone that is a strong complement to the Telecare culture and exhibits behaviors that demonstrate alignment with Telecare’s values.  The ideal candidate is someone who has a successful track record of developing and delivering excellence in direction, mentorship and succession planning that supports the long-term vision and mission of Telecare.  We define operational excellence in 4 key areas:

Clinical Quality and Risk Management Excellence.  First and foremost, the care we provide to those we serve is paramount.  Demonstrating consistency in care by ensuring staff are well trained, prepared for their work, able to deliver excellent care and respond to the needs of our clients that maximizes clinical outcomes while reducing adverse events within the programs. Workforce Engagement.  Having a workforce that is highly engaged translates into the quality-of-care Telecare is able to provide its clients.  Being able to maintain low turnover and have staff that stay and grow with the organization are key measures of success. Customer Satisfaction.  Our customers are important.  The VP HR Business Partner needs to be able to regularly interact with customers and ensure awareness of Telecare’s commitment to delivering high quality care and minimizing unintended outcomes. Financial Security.  Knowing how to successfully operate within a budget and drive fiscal responsibility through the organization is vitally important to the organization’s success.

 

COMPETENCIES FOR THE IDEAL CANDIDATE

The ideal leader for Telecare is someone that has a high level of self-awareness, seeks, and integrates feedback from others and is able to reflect on matters that impact those around them.  They know how and when to collaborate, are skilled at navigating complex situations and able to develop the talent and build the team around them to be able to do the same.

 

ESSENTIAL FUNCTIONS

Employee Engagement

Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders. Champion Telecare's values and culture including engagement, Cultural Humility, Equity and Inclusion, growth & development and a culture of Innovation. Ensure the organization's ability to attract, engage, and retain a high-performance team which delivers growth. Lead, grow and develop a high performing HR team aligned to the needs of the business; advocating for associates as well as leaders; and delivering outstanding HR services, partnership and strategic support. Consult with the SVP Program Operations and their teams on organizational and team effectiveness Monitors HR success through delivery of KPIs (talent acquisition, engagement, development, turnover, etc.) and dives into robust problem-solving process when KPI targets are not achieved implementing impactful counter measures. Support talent initiatives within client group such as engagement survey including improvement actions, performance management and talent development process, organizational talent assessment and leading evaluation and solving for gaps in succession planning and talent needs. Strong commitment to cultivating a collaborative and inclusive work environment. Identifies, recruits and retains diverse talent to ensure the organization is resourced appropriately to meet equity and inclusion goals and growth projections.. 

Customer Satisfaction

Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned employees, frequent feedback focusing on both positive and problematic aspects of work performance and other management practices Promotes and maintains professional and effective relationships and communications within the department and with other departments.

Financial Security

Serve as trusted advisor to the Chief People Officer on all HR matters, including HRBP support of C-suite and program leadership teams and execution on initiatives of varying scope and complexity at the enterprise level. Advise, influence and coach senior leaders on people related implications of business strategies and all aspects of people leadership, culture, and organizational development. Partner with executive team leaders to assess talent needs within the organization and partner with Center of Excellence (COE) peers to develop plans to identify, acquire, and develop the next generation of Telecare leaders. Establish trusted relationships across all levels to support, challenge and influence the organization in preventative and planful actions ahead of need and meeting the business unit's strategic growth and talent agenda. Develop and deploy HR programs and solutions that solve business problems impacting organizational effectiveness (improve productivity, increase retention/engagement, cross-functional team effectiveness, reduce cost and increase profitability).Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SKILLS

Leadership: Willingness and ability to work both tactically and strategically through both internal process improvement projects as well as complex global projects.  Ability to influence decision making with or without authority, facilitate groups with diverse perspectives, across geographies, and bring teams to agreement. Strong interpersonal skills that build productive relationships and influence others across the company.  Strong self-leadership demonstrating self-awareness, initiative and humility. Communication: Ability to interact with all levels of the business, exceptionally good listening skills, ability to present complex or new ideas with clarity and simplicity. Exceptional cross functional collaboration, communication, negotiation, and interpersonal skills. Planning and Execution: Excellent project management and prioritization skills including attention to detail, ability to handle multiple tasks and work in a fast-paced, time-sensitive environment Able to deliver results in a shifting environment. Analytical Problem Solving: Able to identify problems and leverage a structured and disciplined methodology to identify root cause. Ability to bring clarity, structure, and actions to ambiguous plans and challenges. Innovative and effective solution development, risk mitigation and execution. Able to work flexible schedules to accommodate global work teams

 EOE AA M/F/V/Disability