Job Description Summary

Reporting to the Vice President of Player Development supports the player development department to obtain department goals through analysis, training and leadership.   

 

Essential Duties and Responsibilities (other duties may be assigned)

Work with the Vice President of Player Development to formulate the strategy plan to define and develop new business, markets, and gaming customers. Work with the Player Development Operation Managers to ensure department goals are exceeded. Evaluate Host performance to identify opportunities to enhance revenues. Train and hold Hosts accountable for effective use of Viz Explorer software. Keep track of existing products/services and/or progress on new initiatives. Identify ways to increase efficiencies or improve product or service. Review analysis of concerts and events to reevaluate investment. Maintain, and analyze player database to identify opportunities and trends. Approve and monitor comp issuance based on player performance. Assist in the planning and hosting of Special Events (on and off property), dinners, tournaments, promotions and any event attributing to the success of the department and company. Actively work with Player Development team to generate new business. Stay up to date with the latest developments in the profession. Anticipates, responds to and consistently meets or exceeds the needs of internal clients. Participate in supporting new programs and initiatives, including, but not limited to the Players Club relaunch.  Provide positive, solution-oriented feedback. Provide excellent guest service. Must adhere to all Tribal Ordinance, Regulations, Internal Controls, and Standard Operating Procedures.

 

Supervisory Responsibilities

PD Operations team

 

Access to Sensitive Areas and Information (ACCRS & SRC)

As per the ACGC Access Matrix.

 

Signatory Ability

HR related Forms 

Complimentary Vouchers as authorized by the approved internal controls