Job Posting **Overview** The Vice President of Order-to-Cash is responsible for the overall delivery of Order-to-Cash services to CROSSMARK’s client and customers. In addition to managing the delivery of services to clients and customers, this position is also responsible for managing the relationship with a BPO provider for the delivery of services in select onshore and offshore locations. With P&L responsibility, the VP sets the strategy for new services and creates drivers to accelerate growth in the business. **Responsibilities** + Ultimately accountable for managing successful relationships with CROSSMARK clients and customers in the delivery of Order-to-Cash services. + Responsible for expanding services with existing client base and providing executive level representation during sales cycle for new business opportunities. + Designs, develops and implements change management strategies and plans to support key organizational initiatives. Drives change across a highly matrixed organization. + Responsible for driving standard processes for trade promotion management and promotional planning across organization. + Leads development of new service offerings based on client and industry trends. + Accountable for management of a Business Process Outsourcing (BPO) relationship with an outside vendor for the delivery of Order-to-Cash and Analytic services at on-shore and off-shore locations. + As a member of the BPO Executive Committee, review performance and financial results, resolve escalated issues and/or disputes, ensure alignment of CROSSMARK and provider goals and objectives, review long term plans, business trends and manage overall relationship with provider. + Review critical service levels, evaluate performance credits and approve any action plans resulting from service level failures. + Work in close partnership with clients, internal cross functional teams and BPO management to achieve service level objectives. + Partner with Vice Presidents of Client Teams and Business Development to achieve sales and growth objectives. + Lead in contract negotiations for changes to agreement and/or build out of new service offerings. **Qualifications** + Strong leadership and interpersonal skills as well as exemplary oral and written communication skills. + Demonstrated ability to drive change and influence individuals at all levels of the organization. + Strong strategic thinking and business acumen with the ability to align people related strategies and recommendations with business objectives. + Ability to lead and build teams in a highly matrixed environment. + Ability to work in an ambiguous environment. + Ability to thrive in a fast-paced environment and meet tight deadlines. _Education_ : Bachelor’s degree required. MBA preferred. _Experience_ : + 15+ years in leadership roles with experience in BPO, vendor management, change management, client management, planning and operations. + 8+ years in management roles of increasing responsibility. + Adept at interacting internally and externally with various levels of management and negotiating critical matters to find solutions. + Sound operations background with demonstrated efficiency achievements and driving innovation in processes. + Experience working with global teams. _Physical Demands_ : N/A _Specific Skills_ : _Specialized Knowledge, License, etc:_ N/A _Supervisory Responsibilities_ : Lead and direct a team of 12 to 15 resources with dotted line responsibility for 65+ resources and oversight for 150+ resources within BPO structure. _Working Conditions_ : Office _Travel Requirements_ : 20% travel required, within the US and Internationally _Language Skills:_ English CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.