Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. We are seeking an experienced and dynamic Vice President of Operations to lead our operational initiatives and drive the company’s growth trajectory. This senior leadership role is key to driving operational excellence initiatives, improving organizational processes and measuring performance, and ensuring the organizations efficiency and effectiveness. The VP of Operations will be responsible for implementing strategic initiatives across functions, streamlining workflows, monitoring and measuring operational metrics and performance. The ideal candidate will have extensive experience in scaling a software company, optimizing operational workflow, and building high-performing teams. Key Responsibilities: + Strategic Leadership: + Translate strategy into actionable operational plans, monitor corporate performance, and drive operational excellence that supports business growth. Work closely with the President and CFO and executive team to align operations with organizational goals. + Operational Excellence: + Develop and implement cross-functional processes to drive strategic priorities. Implement operational metrics, scorecards, and dashboards to measure corporate performance and initiatives. Implement and drive quarterly business reviews across functions to monitor corporate performance against objectives. Monitor performance against business cases through tracking and establishing corrective measures as needed and prepare related reports. + Cross-Functional Collaboration: + Work closely with senior leaders globally across GTM, Product, Engineering, Finance, Strategy, and IT to analyze existing operations, implement new and efficient processes, and drive alignment on corporate goals and initiatives. Partner with business units to ensure seamless execution of operational processes and address any operational challenges. + Team Building, Leadership and Development: + Build, develop, and lead a high-performing operations team from the ground up, identifying and attracting top talent while establishing a strong foundation for success. Foster a culture of accountability, collaboration, professional development, and continuous improvement. Implement effective training, development, and performance management practices to ensure long-term team growth and success. Inspire and enable team members, cultivating an environment that promotes internal development, innovation, and adaptability. + Revenue Retention and Customer Engagement: + Partner closely with GTM, Customer Success, and Engineering to create processes that drive high customer satisfaction and retention rates, proactive customer engagement, effective incident response and root cause analysis, and risk mitigation. Qualifications: Education: + Bachelor’s degree in Business Administration, Finance, Accounting or a related field. + MBA or relevant advanced degree preferred. Experience: + 15+ years of experience in operations, with at least 10 years in a senior leadership role from a SaaS business model or technology drive company + Ability to develop and implement successful operational strategies to drive growth + Demonstrated experience in scaling operational processes, managing large teams and driving growth in a dynamic environment Skills and Abilities: + Strong leadership skills, with the ability to manage and motivate cross-functional teams. + Deep knowledge of operational strategy, process optimization, financial management and risk mitigation + Exceptional problem-solving and analytical abilities, with a focus on process optimization. + Strong financial acumen and experience with operational excellence, budgeting, cost control, and performance metrics. + Data driven approach to decision making along with excellent analytical and problem-solving abilities. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) and its supplement. (https:www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) View the Pay Transparency Nondiscrimination Provision (https:www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) . Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com . The pay range for this position is $202k to $320k, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers (https:www.ukg.com/careers) It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.