Date Posted:

2021-12-22-08:00

Country:

United States of America

Location:

MA311: Woburn MA 225 Presidential 225 Presidential Way Goddard Building 27, Woburn, MA, 01801 USA

The ability to obtain and maintain a US security clearance.  U.S. citizenship is required as only U.S. citizens are eligible for a security clearance
 
 
Job Description:
 
The Conference Room/VTC Technician will work with Team Lead, End Users, senior managers, and directors from multiple locations for the successful technical support of audio/video (A/V) and Video Teleconference (VTC) technologies. They will be responsible for troubleshooting issues related to VTC equipment and will be relied upon for assisting with technical support, operating system upgrades, firmware upgrades hardware upgrades and hardware replacements when necessary. They will also be responsible for working with vendors and suppliers in coordinating new Conference Room and VTC deployments, upgrades, hardware refresh during deployment projects at multiple locations.
 
Job responsibilities:

Advanced analytical, problem solving and decision-making skillsKnowledge and understanding of A/V Technologies and Polycom VTC technologiesAbility to coordinate completion of multiple tasks and deadlinesCommunicate and Coordinate with end users, managers and senior managersAbility to troubleshoot A/V and VTC issues quickly and analyticallyIdentify and engage appropriate technical and business resources for service delivery issues
 
Required Skills:
 Working knowledge (3 to 5 years) of Polycom and Cisco Video Teleconference equipment. Proficient use of Microsoft applications (i.e., Outlook, Skype, Zoom, Project, Visio, Excel, PowerPoint, Word)Effectively support (3 to 5 years) multiple A/V – VTC environments in a faced paced environmentExcellent interpersonal and organizational skills to interface with internal customers, management, suppliers and outside vendors
 
Desired Skills:
 Understanding of VTC configurations and operating systemsUnderstanding of A/V - VTC technologies including Polycom, Cisco, Crestron, Extron, Kramer, and SteelcaseITIL or other service management certificationsA/V certifications (Certified Technology Specialist – CTS – CTS-D – CTS-1)
 
Minimum Education Required: AA/AS degree (or other 2-year post high school training) with a minimum of 8 years relevant experience.
 

Desired Education: BS degree in related field
 

 
 
This position requires either a U.S. Person who is eligible to obtain any required Export Authorization.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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