**ManTech** is seeking a motivated, career and customer-oriented **VTC Technician** to join our team in **Doral, FL** . **Responsibilities include but are not limited to:** + Tier I & II VTC customer support + Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs + Installing and configuring VTC applications, system software and upgrades + Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades + Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out + Supporting Audio/Visual requirements for Command events and ceremonies **Minimum Qualifications:** + Bachelors degree in Information Technology, or related technical field. + Masters degree is equivalent to 2 years of experience. + PhD degree is equivalent to 4 years of experience. + 2 or more years of experience with hands-on/practical experience in the installation, configuration, and operation of classified and unclassified VTC systems **Desired Qualifications:** + Experience supporting DoD programs. + Experience in IT service management and ITIL processes. + Knowledge of ITSM tools such as ServiceNow and Jira. + Experience providing Tier I and II customer support of VTC systems + Familiarity with audio / video standards (e.g. H.323 / SIP protocols). **Clearance Requirements:** + Must have a current/active Secretclearance. ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.