REQ#: RQ194848Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

Transform technology into opportunity as a VTC Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Conference Support

Good working knowledge of Microsoft Teams Room Systems and Surface Hub setup.Provide network, Audio/Video and presentation support for conference rooms.Ability to independently trouble-shoot issues with Microsoft Teams, TVs, Speakers and Microphones; engage vendor support when needed.Understanding of network connectivity to connect equipment to different LAN segments.Security hardening, vulnerability mitigation of A/V equipment, Windows OS.Ability to manage multiple conference rooms and provide requested/ad-hoc support.Knowledge of rebuilding, patching, re-imaging Teams Room devices.Provide user support and guidance to users for scheduling, connecting to online meetings.Knowledge of managing AMX, Shure Audio/Video codecsWork with systems engineers/administrators to facilitate remediation of tickets/alerts.Assist in the coordination and completion of conference room operations documentation (e.g. Work Instructions, SOPs)Review deployment of existing systems and remediate to ensure alignment with standards where necessaryEnsure that deployments conform to approved design standards following documented SOPs and Work InstructionsConduct quality control analysis that includes audio, video and signal testingPerform schedule checks of specific conference spaces and equipment; identify equipment showing significant wear and tear or other early indications of failure and proactively report issues in a timely mannerMonitor and maintain contracts for conference room systems and componentsProvide escalation support for operational issues; opens service tickets with support contractors / repair providers and network service providers as needed. Tracks repairs until completion.Compiles and submits regular reports on Audio/Video operations and other work performed.

Qualifications:

PREFERRED SKILLS:

At least 5 years total IT experience, with 1-3 years of experience as an audio/visual technician in an enterprise environmentExperience with Teams Room Systems and Surface HubsExperience with Cisco/Polycom audio conference hardwareKnowledge of the operating characteristics of various operating systems, e.g. Windows 11 Enterprise, MacOS and iOS.Knowledge of VLAN Concepts, LAN Segments and Multicast, Audio & Video encoding and decoding protocols, Dante protocols, Q-LAN protocol for Audio streams, IGMP snooping, QoS, DNS/DHCPKnowledge of general management and auditing techniques for identifying problems, gathering, and analyzing pertinent information, forming conclusions, developing solutions and implementing plans consistent with management goals.Excellent oral and written communications skills. Interaction and information gathering with coworkers and customers.