W2 Specialist La Vista, Nebraska Job Description This is a high-volume and repetitive role to assist the company during tax season. This position is a part of the master data team and is responsible for troubleshooting and assisting employees with their tax forms and accessing the company's website to retrieve these forms. The role involves working through a ServiceNow queue system and handling inbound phone calls and chats from employees, primarily to help them troubleshoot website access issues or update their information. Responsibilities + Assist employees with troubleshooting and accessing tax forms on the company website. + Handle inbound phone calls and chats from employees via ServiceNow. + Update employee information such as addresses and system access. + Perform data entry tasks efficiently and accurately. Essential Skills + Strong customer service skills. + Proficient data entry skills. + Professional office experience. + Basic MS Excel skills (copy/paste, navigate through cells). + Attention to detail. + Ability to meet deadlines. Additional Skills & Qualifications + 1+ years of professional office experience (open to new graduates with no experience). + Comfortable with a repetitive role. Work Environment Training will be provided for 2 weeks, including the use of SAP and ServiceNow. The position offers flexible hours between 7am-6pm, with an 8-hour shift and a 30-minute or 1-hour lunch break. The preferred schedule is 8-5. There may be some hybrid flexibility after 90 days, but the contract is not expected to extend much beyond that. The W2 team consists of 7 members. The role is based at a brand new campus, which features a cafeteria, gym, Starbucks, game room, and courts for basketball and pickleball. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.