Zycus is looking to hire BE / MBA 2023– 24 graduates as Trainee Product Technical Analyst and is organizing a Walk-In drive on 8th March, 2025 at our office in Mumbai, Seepz, Andheri East.In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.
As a Trainee Product Technical Analyst at Zycus, you will: Serve as Trainee Product Technical Analyst on Zycus Procurement Applications (Source to Pay) Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction  Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes  Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing Evaluate and suggest innovative solutions and workarounds for customer requirements Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc. Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.