WAN Services Assistant IT Director Date Posted: Sep 30, 2024 Requisition ID: 450215 Location: Indianapolis, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. About Indiana Office of Technology: The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation. Role Overview: The Deputy Assistant IT Director (DAITD) of IOT's WAN Services division has a vital role in overseeing the design, implementation, and support of network services to more than a 1000 remote sites throughout the State of Indiana. The role requires strong competencies and experience with IT networking, negotiating contracts, managing vendors, and the ability to strategically manage relationships between the Indiana Office of Technology and our many partner agencies. In this role you will be expected to bring a professional and collaborative presence that supports our mission to deliver cost-effective, secure, consistent, reliable enterprise-technology services and products to our partner agencies. Also, take note that in some instances there is an expectation of working after hours or weekends when services are impacted. This is rare because our NOC will handle many of the site specific service interruptions directly with the site, carriers, or both, but when escalations occur you would be expected to manage those escalations process and follow through to resolution. Salary Statement: The salary for this position traditionally starts at $93,002.00 but may be commensurate with education or work experience. Check out our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/0) to see how much this salary is worth after employer funded benefits! A Day in the Life: The essential functions of this role are as follows: + Assist the IT Director in developing current and long-range direction of technology in accordance with the direction of the agency. + Assist the IT Director in setting policies and procedures, technical standards and methods and priorities for information systems activities. + Assume director’s responsibilities in their absence. + Dispense technical advice, guidance, direction, and authorization to carry out major plans and procedures. + Analyze new technologies and makes recommendations. + Assist the IOT executive team in the budgeting process + Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. + Monitor time and dollar expenditures to ensure projects and budgets meet established targets + Represent the agency’s information technology division at events and meetings + Assist in the budgeting process with agency senior management for the information technology division. + Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development. + Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures. The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. What You'll Need for Success: You must meet the following requirements to be considered for employment: + Expansive work experience in Information Technology and project management. + Ability to bridge technology and business goals to provide productive solutions. + Broad knowledge of all information technology disciplines and general business theory. + Thorough knowledge of the organization and management of the state agency’s operations. + Considerable knowledge of the organization and management of state government. + Ability to negotiate complex and large sum agreements with other agencies, divisions and outside vendors. + Effective communication skills. + Ability to frame issues based on the policy implications associated with managing what is otherwise a very technical discipline. + Ability to delegate work, set clear direction, and manage workflow. + Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets. Supervisory Responsibilities/Direct Reports: This role may provide direct supervision for one or more staff members. Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefit package for full-time employees which includes: + Three (3) medical plan options (including RX coverage) as well as vision and dental plans + Wellness Rewards Program: Complete wellness activities to earn gift card rewards + Health savings account, which includes bi-weekly state contribution + Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities + Deferred compensation 457B account (similar to 401k plan) with employer match + Two (2) fully-funded pension plan options + A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: + 150 hours of paid new parent leave + Up to 15 hours of paid community service leave + Combined 180 hours of paid vacation, personal, and sick leave time off + 12 paid holidays, 14 on election years + Education Reimbursement Program + Group life insurance + Referral Bonus program + Employee assistance program that allows for covered behavioral health visits + Qualified employer for the Public Service Loan Forgiveness Program + Free Parking for most positions + Free LinkedIn Learning access Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws. If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] . The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application. Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=indianaoff) to apply.