At Pitney Bowes, wedo the right thing, the right way.
Asa Warehouse Fulfillment Account Coordinator for Pitney Bowes, you can too.
We have amazing people who are thedriving force, the inspiration and foundation of our company. Our thrivingculture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:Arepassionate about client success. Enjoycollaborating with others.Strive toexceed expectations.Moveboldly in the quest for superior and best in market solutions. You are:A passionate design leader who canderive client insights, influence and collaborate with a variety of teams. Youare a forward thinker who acts with purposefulness and speed and is committedto championing new ideas and creativity while using humor and positivity tobuild a winning team.
You will:Utilize the global customer service software ZenDesk to communicate with customers. Collaboratewith Operational partners on client’s fulfillment services requests.Transportation – track and trace shipments per customerrequests with various carriers (Newgistics Parcel, USPS, UPS, DHL, FedEx, RRDonnelley)Complete ad hoc client service request if needed or directed by Account Management.Billing ad hoc labor hours for relevant client requestsOutbound – handle special requests from clientsAssist with updating shipment with Kewill errors when neededInventory – if needed perform stock checks and cycle count as requested by external customers.Receiving – act as a client SME (subject matter expert) for the inbound team; manage inbound quarantine and communication between client and receiving; Quality audits as requested by external clients;Collaborate with other Account Management team members to develop continuous improvement methodology in key areas of customer service;Assist in training staff as requested in all fulfillment related activities in compliance with company policies.Assisting with routing when needed for retail and will call ordersOther duties as assigned by Account Management.
Your background:
As an Account Coordinator, you have:
Strong computer skillsKnowledge of Microsoft excel, wordand outlook.Ability to multi takeThe ability to work crossfunctionallyPositive attitudeAbility to communicate clearlyAbility to work in warehouseenvironment; which may be exposed to dust and various temperaturesAbility to work flexible workschedule as needed
We will
Provide the opportunity to grow and developyour career Offer an inclusive environment that encouragesdiverse perspectives and ideas Deliver challenging and unique opportunitiesto contribute to the success of a transforming organizationOffer comprehensive benefits globally(pbprojectliving.com
Our Team
Commerce Services is comprised of the company’s technology-enabled ecommerce and logistics businesses, including presort services, fulfillment, delivery and returns services. The Commerce Services business unit plays a critical role in the Pitney Bowes transformation strategy, serving more than 3,000 clients, including more than 600 retailers and online marketplaces. In 2019, the business unit accounted for more than $1.5 billion in annual revenue, processing more than 17 billion pieces of letter mail and 140 million parcels. Our digital technology enabled the delivery of another 400 million parcels.
Pitney Bowesis an Equal Employment Opportunity/Affirmative Action Employer that valuesdiversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.
All interested individuals must apply online. Individuals withdisabilities who cannot apply via our online application should refer to thealternate application options via our Individuals with Disabilitieslink.