Job Purpose and Summary

Canon UK is looking for a Warehouse Administrator to join the Customer Service team at the Canon Professional Service Centre – Elstree.

Your role as a Warehouse Administrator will require you to enter details of photographic and office printing products into our repair system so that it is clear when and what has been received or dispatched.
You will allocate repairs to our Sub-contractors and Technicians, as well as cover goods in and dispatch duties. There is a requirement to have strong customer service skills as you will be contacting customers with regards to our range of repair services and provide status updates with repairs. 

Adopt a positive, professional, and courteous attitude to both internal and external customers taking full ownership of any issues.

Working towards defined and agreed objectives and targets relating to individual, team, and department Service Level Agreements (SLA’s).

Working within the warehouse environment, you will be required to lift heavy products following our Health and safety manual handling guidelines.

 

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

Salary £22,597 - £24,591 depending on experience. We have recently implemented a new range of flexible benefits including a strong contributory pension plan, discounts on health insurances, bicycle plan, plus employee discounts on Canon products.

Self-Development is important at Canon, and you will be encouraged to take further training to develop your skills in this role through the support and guidance of your team leader and manager. Product overview training is provided, and staff can take products home for their personal development.

What we ask

You are likely to have a previous background in customer service where you have communicated clearly and concisely, input data accurately and responded to customer queries and complaints in a timely manner.

Your time management and organisational skills will be fine-tuned with an ability to quickly understand customers issues or complaints. Working to a cost effective and commercially viable solution will ensure you are successful in this role.

Flexible and adaptable approach when working with team members or other departments to achieve the teams/departments objectives and targets.

Adapt to new or additional tasks/projects within the customer service team when requested to by the customer service team leader or manager.

You will need

This role is ideal for those seeking an opportunity to create solutions to problems and who enjoys working in a fast-paced environment, where their drive and passion to produce excellent customer service is exemplary.

To have worked previously in a customer focused environment.With excellent time management skills, you will manage your own workload and work as part of a team.You will need to be computer literate with a good command of email, MS Word and Excel as well as database management. Able to follow Canon processes and procedures.Scheduled time given for self-development

Further Information

Salary – £22,597 - £24,591 depending on experience.
Location – Elstree, Hertfordshire
Closing date - Please apply as soon as possible

No Agencies please

Some additional benefits:

Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.Employee discount – Up to 38% off products from our Canon store.Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.