Job Description

Warehouse Customer Service Representative

Shift: FIRST (Monday to Friday/Saturday: 7am to 4PM/5pm) *Occasional Overtime*

Pay Rate: $18.25 hour

What you'll do as a Warehouse Customer Service Representative:

The CSR is responsible for building rapport and trust with clients by delivering exceptional service to them consistently.

Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.As part of the team, Associates are expected to meet company objectives in the areas of performance, safety, and quality.Associates are expected to comply with all corporate and site-specific policies.Process and input all customer orders.Running and printing shipments from WMS.Run stock reports to check for product availability.Generate all related paperwork and necessary information required for customer work orders.Checking all orders for special requests.Expediting any order as necessary, trace orders as required and notify customers of any activity concerning their merchandise.Follow up with other departments to ensure the service standards are being met.Assure proper invoicing of accounts by verifying customers as required.Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.Customer Interfacing ActivitiesMaintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoicing, shipments, and inventory management, including any signs of customer dissatisfaction.Act as a liaison between the warehouse and the customer in the administration of accounts and between the office and the customer regarding invoicing and credit changes.Ensure the accuracy of all receiving and shipping documents.Gather and maintain all data and records relative to shipping and receiving activities.Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.Prepare any reports concerning customer service as required by supervisors.Assist in resolving any discrepancies.Operate the computer terminal in a proficient manner.Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.Oversee all paperwork associated with orders and maintain the corresponding files.Answer phone calls and operates various types of office machines and computers necessary to perform duties.Greet customers and visitors to the office.Effectively correspond with customers as required.Answer incoming telephone calls in a cheerful, courteous, and timely manner.Promptly route each call to the proper party, taking messages when necessary.Assist callers with general information and inquiries.Direct visitors to the appropriate department.Assist drivers at the check-in window at various times though out the day.CSRs may be expected to cross-train in other administrative staff functions to support the site and contribute to associate development.

Work Experience

Education and/or Experience:

1-year experience in Warehouse or Logistic Customer Service related capacityIntermediate computer skillsProficient with MS Office ApplicationsWMS functionsBusiness writing proficiencyIntermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.Strong attention to detail accuracy and accomplishing job tasks in a timely manner.Ability to perform duties with minimal supervision or guidanceAbility to multi-taskPreferred experience with WMS, printing labels, and 3PL knowledge.

Ōnin Staffing – Duncanville

207 S. Cedar Ridge Dr.

Duncanville, TX 75116

Ph: 469-906-2170 (call or text)

Email: DUNC@oninstaffing.com

Benefits

Get the benefits, respect, and life you deserve at Ōnin Staffing. Get a job, a better quality of life, and be treated like a member of our team. Teammates are rewarded and valued.

If you want a better life, join us! It's time to upgrade.

$5 Prescription Drugs$5 Doctor's Visit CopaysFree Teledoctor ServiceFree Counseling ServicesLife Insurance IncludedVision Insurance IncludedDental Insurance IncludedVacation and Holiday PayScholarship OpportunitiesFree Legal Services & Resources401(k) Retirement Plan (full-time or part-time)Ōperx Exclusive Discounts at National & Local Merchants