Peabody, Massachusetts, USA
9 days ago
Warehouse Lead Agent

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Assist Supervisor and Manager with all aspects of the Warehouse Night operation while ensuring the proper and timely movement of freight and providing an exceptional customer service. Hours are from 5:00PM - 2:00AM 

 

Tasks and Duties

This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Warehouse Operational Performance Standards.   

Responsible for the accurate and timely processing of all work activities relating to the in and out going freight flow of the teams within the departmentResponsible for stock control for the teams within the departmentReceive drivers, register where necessary and lead the loading/unloading processResponsible for the correct and timely OSD reports in the Expeditors’ systemManaging and coaching the warehouse agents and warehouse agent seniorResponsible for the safe handling of the various internal modes of transport for the warehouse staffLeading the daily team huddles (briefing and debriefing) within your warehouse teamsMonthly 1 on 1s with the warehouse leads and Warehouse Agent & Agents SeniorAssist the Warehouse Supervisor, Manager with setting up development plans for the warehouse agents and warehouse agent seniors and assist with the development plans for warehouse agent seniorMid and end of year reviews with the Warehouse Agents & Warehouse Agent SeniorAttend and participate in warehouse leads meetingsAttend and participate in internal meetings (gateways, customer service departments)Maintain contact with internal departments via telephone and emailTrain the warehouse team; daily tasks and if necessary implement new global processesResponsible for the training of new hires based on the expeditors training schemeAdhere to security and compliance rules which have been set up by ExpeditorsProvide daily Warehouse Inventory checks  Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory recordsPerform accurate and timely data entry for receiving freight allocation, shipping and inventory managementMaintain damage records and backorder logsProvide warehouse staff with necessary documents and information needed to complete receiving, and to ship ordersMaintain strong relationships with vendors (trucking companies, and others)Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements

Support the Supervisor in the following areas:

Allocate workloads within team to ensure smooth operations during peak activity or staff absenceProactively communicate with the team to ensure continuous awareness and understanding of policies and regulationsBe continuously open and positive to implementing new system changes and enhancements with the team

Physical Demands

Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  Write with pencil/pen/marker Functions performed primarily while seated at desk and driving a forklift truck

 

Qualifications2 years of industry specific knowledgeHazardous Materials Certification (preferred)Self-reflecting and open to feedbackInitiative and ability to work in autonomyProven leadership attitude and backgroundEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Good computer skills (e.g., MS Excel, MS Word)Fluent in English

 

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus
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