Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Studios Japan

Job Description

Job Title

Manager, Warehouse Operations & Logistics

Department Name

Retail Operations

Location

Warner Bros. Studio Tour Tokyo

Reports To

Senior Director, Tokyo Retail Operations

Directly Supervises

Warehouse Operations Team Leaders, Associates

Date created/ revised

January 2025

Company Overview

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
 

Primary Purpose of the Job:

To manage the operations of Warner Bros. Studio Tour Tokyo warehouse, control inventory flow in and out of the organisation, and provide optimum levels of service to support sales at all retail and E-Commerce businesses including new central Tokyo stores. This role is required to take responsibility for all functions related to the receiving, storage, and delivery of inventory to any and all Tokyo stores including the Studio Tour and Harry Potter Harajuku.

Essential Job Functions:

Stock

Manage and co-ordinate the warehouse, stockrooms, and stock administration functions for the Studio Tour, and central Tokyo store location(s).Ensure stock densities are at optimum levels through effective stock management, replenishment, and operational efficiency.Co-ordinate daily logistics operation for transporting inventory to Harry Potter Harajuku and any other store(s) in the Tokyo area.Develop a stock transport plan for the movement of stock from the Studio Tour to any other locations, including security methods for preventing stock tampering, and minimizing shrinkage.Provide co-ordination, through the Warehouse Operations team, for all stock deliveries coming into the Studio Tour warehouse, ensuring accuracy in receival counts and delivery tracking records.Ensure effective and accurate inventory control in order to maintain full stock holding, including ensuring the team complete regular cycle counts.Ensuring all incoming and outgoing deliveries are processed within appropriate timescales.Monitor stock levels held in stores and stock areas and identify and communicate potential out-of-stock issues to the Merchandising team.Ensure the team always meet stockroom security and presentation standards.Communicate with logistics organisation for all stock movement out of the Studio Tour site, acting as a key point of contact for any planning, escalated issues or security concerns.Manage all cycle counts and annual stock taking processes, reporting on results, and providing rectifying actions to deficits/overages.Ensure all security reporting is conducted accurately and to deadline.Assist the Merchandising Manager and Quality Control Coordinator to accurately and regularly report faulty and damaged stock, helping to identify any trends.

People

Manage the preparation of rotas, schedules and payroll information in conjunction with the Workforce Planner.Participate in daily briefings to keep all members of the team fully aware of activity within the department and the business.Communicate and work together with other WB divisions and partners.Recruit warehouse roles and manage performance and development.Support any back of house function roles outside of the Studio Tour in best practice for effective stock management as well as communication to Warehouse Operations wider team.Deliver induction and ongoing training in all relevant areas for all Warehouse Operations members.Coordinate and implement Health & Safety policies and procedures in all warehouse areas to ensure a safe environment for all visitors and staff in line with company policies.Take responsibility for own personal development through one-on-one coaching from line manager.

Administration

Manage continuous operational process improvement identification and plans to implement changes.Manage warehouse and stock administration and ensure work is accurate and up to date.Using appropriate programmes, manage and process purchase orders in accordance with Warner Bros. policy.Maintain relevant paperwork and systems for the accurate accounting of incoming deliveries, requisition and transport out of the Studio Tour.Flag concerns or errors in paperwork, transfers or deliveries.Collate information and prepare reports ensuring accuracy.Ensure a periodic health and safety audit is conducted and action plan created to address areas of concern.

Selection Criteria

Relevant Previous Work ExperienceMinimum of 5 years of senior warehouse management experience in a similar retail environment (or the tourism, leisure or heritage industry).Experience in stock control within a warehouse for a high volume of stock lines.Experience managing distribution to multiple retail stores.Previous experience of SAP, or warehouse management systems would be advantageous.

Skills Required

Well organized and focused.Problem solving and decision making across all areas on a daily basisDevelop and motivate individuals & our team to achieve goalsCommunicate in a timely & effective manner to enhance store operations.English skills sufficient for written communication with non-Japanese stakeholders; spoken English is a plus.Able to prioritise workload and manage change.Work as part of a team with a flexible approach.IT literate.Education/QualificationsFull use of Microsoft Office Suite.

Working Pattern:

37.5 hours a week

weekend and evening work required on peak period

Because of the adaptive nature of this role, flexibility is required to suit the needs of the business.

Be responsible for the Warehouse site, making sure the site is safe and secure consistently.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.