DHL

DGF Role Profile 

Organizational Background Information

Role Title 

Warehouse Operative

Business Unit

DHL Global Forwarding(Ireland) Ltd

Location

Ringaskiddy, Co. Cork

Scope of Role 

To fulfill general warehouse related tasks 

Reports to

Onsite DGF Warehouse Team Lead

Dotted Reporting line

Implant Operations Manager

Days & Hours of Work

Mon – Fri ( Mon – Thu 07:00 – 15:30, Fri 07:00 – 14:30)

Accountabilities

 

Key activities

Key Accountabilities

 

Receiving material for Warehouse Loading and unloading material using Counterbalance, Reach, Stacker or PPT forklift Docking trailers Ensuring all material including pallets are to current GMP standard Ensuring paperwork is aligned with material received Entering received material to Janssen system Liaise with Receiving, Replenishing teams to distributed received material General warehouse support tasks Deal with customers requests Follow policies and procedures to ensure optimum storage and handling of products and materials in the warehouse and production areas. Maintain Health and Safety standards. Working in a safe and effective manner, in line with the training that is delivered to you and attend all training courses set out by the company Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required Maintaining general housekeeping

 

Competencies

 

Relationships with others

Communicates in an open and honest manner.  Treats others with respect, develops trust and values diversity.  Demonstrates sensitivity to diversity, ie culture, gender, age, religion, race disability.  Develops effective relationships with employees, peers and managers.  Confidence in dealing with all levels in the business over the telephone and also on a face to face basis.  Ability to remain calm when dealing with difficult people.  Good listening skills and ability to respond in a clear, respectful manner.

Teamwork

Commitment to fulfilling their role in a team.  Supportive approach to other team members.  Shares information, knowledge, ideas and experience freely with others.  Commits to team decisions and contributes to building a team spirit.  Works collaboratively with others to achieve team or business objectives. Establishes acceptable levels of quality and quantity of work; reviews, recognises and supports achievement Encourages and motivates team members and work colleagues

Customer Orientation

Basis decisions on how his/her actions impact on customers and DHL.  Builds and maintains effective relationships with customers, suppliers and other departments.  Focuses on the needs of customer and seeks to meet and exceed expectations.  Quickly and practically solves problems, seeking advice where necessary.   Appreciates what customers want and continuously strives to meet customer expectations.

Problem Solving

Identifies issues, problems and opportunities.  Deep dives to identify root causes of issues Applies formal problem solving techniques Evaluates risk Gathers information and analyses cause and effect.  Quickly and practically solves problems.  Establishes effective work processes and measures.  Documents and communicates awareness of the problem, solution and action taken.

Commitment to Excel

Achieves work targets and is willing to take on additional roles/responsibilities.  Continuously reviews current processes.  Seeks and is open to feedback from others.  Always behaves in a manner consistent with DHL's values.  Demonstrates a positive attitude to change.  Flexible approach to work.  Looks for opportunities in a changing situation. Provides detailed advice to others Takes initiative to keep skills up to date

 

 

Procedural Skills

Ability to organize own workload across a range of responsibilities & meet deadlines.  Ability to select appropriate procedures.  Ability to follow procedures.  Ability to meet procedural deadlines.  Ability to improve an existing procedure.  Ability to create a procedure.

 

 

Attention to Detail

Ability to work with lots of data to high level of accuracy.  Ability to apply high attention to detail to written (text) documents.  Ability to follow through on procedures and ensure completion.

 

Skills / Qualifications:

Expected years of experience

(Minimum)

Minimum 2 years' experience in a similar role Forklift driving experience Counterbalance or Reach, Stacker,     PPT Experience handling pharma goods desirable working to GMP standards Strong customer orientation seeking to meet and exceed customer expectations Ability to work in an environment of continuous change and flexible working approach Excellent teamwork but also ability to work independently and use initiative Ability to develop effective relations ships with key stakeholders Strong attention to detail and experience working to strict guidelines and procedures

 

Expected Qualifications

Leaving certificate required Forwarding/Logistics related qualification desirable  Qualified Known Consignor desirable

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed.  The Company reserves the right to revise or amend duties at any time.