DHL Global Forwarding 

 Role Profile

Organizational Background Information

Role Title 

 

AM Handling Operative

Location

 

DGF C/O DHL Express Elm Road St Margaret’s

 

 

Scope of Role 

 

Handles cargo movement & performs loading and unloading of trucks/containers as per Instructions.

 

 

 

 

 

Days & Hours of Work

 

Mon / Tue / Thu / Fri / Sat; 6am-2pm (37.5hr week)

 

 Accountabilities

       

       Key Accountabilities

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Takes part in all cleaning functions daily and signs off check sheetEnsures contracted suppliers comply with company quality proceduresMaintains pro-active communication/relationship with peers/supervisors and informs supervisor immediately of discrepancies, issues, non performance or non observance. Label Import / Export freight as required. Load & Offload domestic and international vehicles, mark manifests and notify discrepancies and damages.Complete any warehouse related documentation is completed for operationsEnsures all warehouse related tasks are performed in the Road freight application (Freightsoft)Action Operational irregularities / customer complaints, and implement corrective actionsEnsures all physical barcode scanning is performed as requiredEnsures good housekeeping, bins emptied dailyCo-ordinates loading of Road Export vehicles on a Saturday, and completes final weekly inventories Ordering, stock control, maintenance of warehouse supplies / equipmentMonitors day to day H&S in the warehouse and highlight areas of concernFacilitates customer & quality auditsControls DGF bonded warehouseWork closely with Yardman to manage trailer capacity and lane control.Ensure all import/export manifests and trailer check sheets are printed off for each load.When trailers are loaded/offloaded make sure that both manifest sheets are marked with any discrepancies and signed by the person that offloaded the trailer.Send all papers and manifests are sent over to Cedar Drive ASAP.Ensures that all health and safety guidelines and procedures are kept to. Also that all team members or anyone entering the warehouse has full PPParticipate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.Ensure operational compliance to all revenue and international trade legislative requirements, in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme

 

 

 

 Skills / Qualifications

Expected years of experience

(Minimum)

 

At least 2 years in a similar role

 

 

 

      Expected Qualifications 

 Leaving certificate a minimum requirement

 

 

 

 

Competencies

 

Relationships with others

Communicates in an open and honest manner. Treats others with respect, develops trust and values diversity. Demonstrates sensitivity to diversity, ie culture, gender, age, religion, race disability. Develops effective relationships with employees, peers and managers. Confidence in dealing with all levels in the business over the telephone and also on a face to face basis. Ability to remain calm when dealing with difficult people. Good listening skills and ability to respond in a clear, respectful manner.

Teamwork

Commitment to fulfilling their role in a team. Supportive approach to other team members. Shares information, knowledge, ideas and experience freely with others. Commits to team decisions and contributes to building a team spirit. Works collaboratively with others to achieve team or business objectives.

Customer Orientation

Basis decisions on how his/her actions impact on customers and DHL. Builds and maintains effective relationships with customers, suppliers and other departments. Focuses on the needs of customer and seeks to meet and exceed expectations. Quickly and practically solves problems, seeking advice where necessary.  Appreciates what customers want and continuously strives to meet customer expectations.

Problem Solving

Identifies issues, problems and opportunities. Gathers information and analyses cause and effect. Quickly and practically solves problems. Establishes effective work processes and measures. Creates awareness of the problem, solution and action taken.

Commitment to Excel

Achieves work targets and is willing to take on additional roles/responsibilities. Continuously reviews current processes. Seeks and is open to feedback from others. Always behaves in a manner consistent with DHL's values. Demonstrates a positive attitude to change. Flexible approach to work. Looks for opportunities in a changing situation.

 

 

 

 

 

Procedural Skills

Ability to organize own workload across a range of responsibilities & meet deadlines. Ability to select appropriate procedures. Ability to follow procedures. Ability to meet procedural deadlines. Ability to improve an existing procedure. Ability to create a procedure.

 

 

Attention to Detail

Ability to work with lots of data to high level of accuracy. Ability to apply high attention to detail to written (text) documents. Ability to follow through on procedures and ensure completion.

 

 

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed.  The Company reserves the right to revise or amend duties at any time.