**Country:** United States of America **Location:** CAN01: Carrier-Syracuse, NY 6304 Carrier Parkway , East Syracuse, NY, 13057 USA Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. **About This Role:** We are seeking a detail-oriented and proactive Warranty Admin Clerk to join our team. The successful candidate will be responsible for loading missing serial numbers identified by our aftermarket network, updating sold-to parties, identifying trends, and following up on shipment files from our vendor. Additionally, the role involves sending files to PHDB for loading, managing commercial loads, and serving as the point of contact for SIBI. **Job Description:** + Load missing serial numbers for our residential and commercial products as identified by our aftermarket network + Update sold-to parties upon request + Identify and analyze trends to support business decisions + Follow up on shipment files from our vendor to ensure timely uploads + Send files to PHDB for loading and ensure accuracy + Serve as the point of contact for SIBI-related inquiries and tasks + Review assigned Salesforce queues, make necessary adjustments based on customer requests in accordance with company policies, respond to customers within the designated timeframes laid out in SLA’s + Assist with driving the utilization of the Salesforce system to accurately record contact, purposes, sub-purposes and turn-backs + Assisting with creating, reviewing, and updating standard work documentation + Evaluate processes on an ongoing basis for improvement opportunities. Work with ServiceBench liaison to capture requirements **Required Qualifications:** + High School diploma/GED + 4+ years data entry experience + 2+ years of data analysis experience **Preferred Qualifications:** + Proficiency in relevant software and tools (ServiceBench and Salesforce Preferred) + Strong attention to detail and organizational skills + Excellent communication and interpersonal abilities + Ability to learn and follow complex work processes + Ability to work well as a team player + Experience with Microsoft Excel required **RSRCAR** **\#LI-hybrid** **Pay Range:** $41,500 - $72,625 Annually **_Carrier is An Equal_** **_Opportunity/Affirmative_** **_Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._** **Job Applicant's Privacy Notice:** Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice