**Description:** + Provide customer warranty information + Make corrections to product registrations as needed by homeowners, dealers, or distributors + Refer customer to correct person/team when not a registration issue + Process high volume of cases/claims + Excellent verbal and written communication skills + Dependability and a strong work ethic is imperative to this position + Ability to navigate several open internet tabs on multiple monitors + Computer experience to include simple tasks like copy/paste, find, google search, etc. + Data Entry (web-based applications) + Attention to Detail (accuracy) + Ability to multi-task + Ability to interpret and follow standard work instructions and job aids + Provide customer warranty information + Provide accurate information regarding our products, and company policies. + Resolve customer issues effectively, ensuring customer satisfaction. + Escalate complex issues to senior team members or management when necessary. + Meet individual and team performance targets, customer satisfaction, and quality metrics. + Participate in training and development sessions to improve knowledge and performance. + Collaborate with colleagues and departments to provide solutions to customer problems. + Candidates will be required to work on site at our facility with an opportunity for some remote work based on success and experience. **Responsibilities:** + Provide accurate customer warranty information and assist with product registration corrections. + Handle a high volume of cases and claims, ensuring customer satisfaction. + Refer customers to the appropriate team when necessary. + Maintain attention to detail while performing data entry and navigating multiple web tabs. + Interpret and follow standard work instructions to resolve issues efficiently. + Meet performance targets, including customer satisfaction and quality metrics. + Participate in training and collaborate with team members to improve performance. + Escalate complex issues to senior staff or management as needed. + Provide accurate product and company policy information to customers. + Work on-site with potential for remote work based on experience. **Experience:** + Experience in customer service, data entry, and using web-based applications is required. Strong communication skills, attention to detail, and the ability to multitask are essential. **Skills** : + Customer Service: Strong communication and issue resolution. + Technical Skills: Data entry, web navigation, basic computer tasks. + Attention to Detail: Accuracy in handling tasks. + Multi-tasking: Managing multiple tasks efficiently. + Dependability: Reliable and consistent work ethic. + Collaboration: Teamwork and cross-department cooperation. + Problem Solving: Escalating complex issues when necessary. **Education:** + Associates/ High School **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.