Warranty Administrator Middletown, NY Full Time Mid Level Share (https://alpinhaus.applytojob.com/app/share/o6LBl3CoEC) "EVERYONE IS FAMILY IN OUR HAUS" Join Our Team as a Warranty Administrator! Are you detail-oriented, organized, and ready to make a real impact in a fast-paced environment? We’re looking for a dedicated Warranty Administrator to manage warranty claims, ensure smooth communication with manufacturers and suppliers, and help provide top-notch customer service. If you have a passion for problem-solving and experience in accounting or warranty administration, this role could be your perfect fit! Plus, with the opportunity to earn commissions and grow in the company, you’ll have a rewarding career ahead! Company Vision Bringing family and friends together to have fun and create memories. Mission The Warranty Administrator is responsible for communicating with manufacturers and suppliers, and securing replacement parts and repairs for defective merchandise. Pay:  $17-$20/hour (based on experience) + commission potential for$10k-$20k annually Location: This position will split time between our Middeltown, NY and Oak Ridge, NJ locations Job Duties: + Review and process warranty submissions in compliance with good accounting practices, company standards and legal requirements + Ensure claim legitimacy and adherence to warranty agreements + Send and monitor return shipment of defective parts, and arrange for the delivery of replacements or receipt of credit + Document and track detail of all transactions, to include dates, responses, payment history and other related information + Ensure claim information and credits are posted accurately and timely, back to warranty schedules, and according to internal accounting procedures + Advise management regularly of any claims which are unusual, aging, or require intervention + Analyze claims denied by the manufacturer/supplier and, if applicable, resubmit them or obtain authorization for cancelation + Provide excellent customer service; answer questions and explain warranty coverage; conduct research and follow up as necessary + Assist coworkers with a variety of departmental projects during busy times + Back-up support for Service Advisors based on the needs of the department as determined by the Service Manager  Qualifications: + High school diploma + 1-2 years proven accounting, clerical and data entry experience + Previous warranty experience helpful + RV or Technical knowledge preferred Competencies:  + Ability to structure and process quantitative and qualitative data and draw conclusions +  Excellent computer and data entry skills + Working knowledge of dealer software + Detail oriented and well organized + Ability to work in a collaborative team, in a fast-paced environment + Experience in following verbal and written guidelines to perform job functions